Skip to main navigation

Insurance Agenda - Customer and distribution - August 2012 - EY - Australia

Customer and distribution

Global Consumer Insurance Survey 2012

Global Consumer Insurance Survey 2012

In an intensely competitive and capital constrained market, attracting and solidifying customer relationships is central to achieving sustained growth.

Insurers must find a way to identify, anticipate and respond to shifting customer preferences while also delivering an improved customer experience through a more efficient distribution solution. We have assembled a team with deep understating in customer advisory and insurance in our Asia Pacific practice with ready access to our global networks. To succeed in this demanding environment and realise the opportunities, Insurers need to start listing to the most important voice of all – their customers.

Dawn of an era: life, pensions and investments in 2013 and beyond
In this report, we look at the latest challenges the life, pensions and investment industry faces, and the best way to balance regulatory requirements with business ambition.

EY Rapid-Growth Markets Forecast - April 2012
Emerging market economies are still offering good opportunities to companies and investors across most sectors. But not all regions show solid growth prospects.

Gender-neutral insurance
In 2010, the European Union ruled that the use of gender was contrary to the equal treatment between men and women and should not lead to individual differences in premiums and benefits. The new rules take effect December 2012. We explore the implications for insurers.

Motor insurance
Across Asia’s emerging markets, motor insurance offers an exciting opportunity. We examine both sides of the risk or opportunity coin across eight countries in Asia.

General insurance across Asia Pacific - Pursuing customer loyalty
The research reveals important insights about the mindset of insurance customers across Asia Pacific.

Social Media in insurance – how to interact better with your customers
We review the phenomena of social media - what are the learning’s from insurers overseas, and opportunities to enhance customer interactions.

Return to overview

Member benefits

This edition includes the following benefits for our alumni members:

Return to overview

In this issue

    Key contacts

    Paul Clark
    Asia-Pacific Insurance
    Tel: +61 2 8295 6967

    Andrew Taggart
    Tel: +61 2 9276 9342

    Insights and publications

    Request a meeting

    Want to learn more.. set up a meeting with us today.

    Request now

    Connect with us

    Join us on Facebook
    Visit us on LinkedIn
    Follow us on Twitter

    Back to top