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Insurance Agenda - Customer and distribution - January 2013 - EY - Australia

Customer and distribution




















































































































Global Consumer Insurance Survey 2012

Global Consumer Insurance Survey 2012

In an intensely competitive and capital constrained market, attracting and solidifying customer relationships is central to achieving sustained growth.

Insurers must find a way to identify, anticipate and respond to shifting customer preferences while also delivering an improved customer experience through a more efficient distribution solution. We have assembled a team with deep understating in customer advisory and insurance in our Asia Pacific practice with ready access to our global networks. To succeed in this demanding environment and realise the opportunities, Insurers need to start listing to the most important voice of all – their customers.



Optimizing and balancing corporate agility for insurers
This report focuses on practical steps to manage unanticipated risks and link risk management activity with strategy. It offers a broad view of how to manage unanticipated risks at the global planning level – dealing less with compliance and more with the benefits and business value that can be derived.


Dawn of an era: life, pensions and investments in 2013 and beyond
In this report, we look at the latest challenges the life, pensions and investment industry faces, and the best way to balance regulatory requirements with business ambition.


EY Rapid-Growth Markets Forecast - April 2012
Emerging market economies are still offering good opportunities to companies and investors across most sectors. But not all regions show solid growth prospects.


Gender-neutral insurance
In 2010, the European Union ruled that the use of gender was contrary to the equal treatment between men and women and should not lead to individual differences in premiums and benefits. The new rules take effect December 2012. We explore the implications for insurers.


Motor insurance
Across Asia’s emerging markets, motor insurance offers an exciting opportunity. We examine both sides of the risk or opportunity coin across eight countries in Asia.


General insurance across Asia Pacific - Pursuing customer loyalty
The research reveals important insights about the mindset of insurance customers across Asia Pacific.


Social Media in insurance – how to interact better with your customers
We review the phenomena of social media - what are the learning’s from insurers overseas, and opportunities to enhance customer interactions.



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    Key contacts


    Paul Clark
    Asia-Pacific Insurance
    Leader
    Tel: +61 2 8295 6967

    Andrew Taggart
    Partner
    Advisory
    Tel: +61 2 9276 9342

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