In an intensely competitive and capital constrained market, attracting and solidifying customer relationships is central to achieving sustained growth.
Insurers must find a way to identify, anticipate and respond to shifting customer preferences while also delivering an improved customer experience through a more efficient distribution solution. We have assembled a team with deep understating in customer advisory and insurance in our Asia Pacific practice with ready access to our global networks. To succeed in this demanding environment and realise the opportunities, Insurers need to start listing to the most important voice of all – their customers.
Optimizing and balancing corporate agility for insurers This report focuses on practical steps to manage unanticipated risks and link risk management activity with strategy. It offers a broad view of how to manage unanticipated risks at the global planning level – dealing less with compliance and more with the benefits and business value that can be derived.
Gender-neutral insurance In 2010, the European Union ruled that the use of gender was contrary to the equal treatment between men and women and should not lead to individual differences in premiums and benefits. The new rules take effect December 2012. We explore the implications for insurers.
Motor insurance Across Asia’s emerging markets, motor insurance offers an exciting opportunity. We examine both sides of the risk or opportunity coin across eight countries in Asia.
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