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Insurance Agenda - Customer and distribution - EY - Australia

Customer and distribution

Global Consumer Insurance Survey 2012

Global Consumer Insurance Survey 2012

In an intensely competitive and capital constrained market, attracting and solidifying customer relationships is central to achieving sustained growth.

Insurers must find a way to identify, anticipate and respond to shifting customer preferences while also delivering an improved customer experience through a more efficient distribution solution. We have assembled a team with deep understating in customer advisory and insurance in our Asia Pacific practice with ready access to our global networks. To succeed in this demanding environment and realise the opportunities, Insurers need to start listing to the most important voice of all – their customers.

Our 2011 Mainland China and Hong Kong executive compensation report reveals a significant increase in total cash compensation across all executive positions in both markets in 2010.

In our report, we analyse executive and independent/non-executive director compensation for main board listed A share companies in Mainland China and the largest 1200 companies listed in Hong Kong in terms of:

  • Compensation levels and mix
  • Short-term incentive (STI) plans
  • Long-term incentive (LTI) plans
  • Independent/non-executive director fees
  • Corporate governance practices

Motor insurance
Across Asia’s emerging markets, motor insurance offers an exciting opportunity. We examine both sides of the risk or opportunity coin across eight countries in Asia.

General insurance across Asia Pacific - Pursuing customer loyalty
The research reveals important insights about the mindset of insurance customers across Asia Pacific.

Social Media in insurance – how to interact better with your customers
We review the phenomena of social media - what are the learning’s from insurers overseas, and opportunities to enhance customer interactions.

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Member benefits

This edition includes the following benefits for our alumni members:

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In this issue

    Key contacts

    Paul Clark
    Asia-Pacific Insurance
    Tel: +61 2 8295 6967

    Andrew Taggart
    Tel: +61 2 9276 9342

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