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Insurance Agenda - Operational transformation - EY - Australia

Operational transformation

Insurance companies around the globe are refocusing their efforts to improve overall operational efficiency, squeezing costs out of the system without impairing the overall customer service experience.

Our practical industry expertise enables us to assist businesses identify fundamental and lasting improvements in operations. Since the specifics of a firms’ business model and service offerings vary, we explore a spectrum of potential operational efficiencies.

Transforming claims through predictive modelling
In this edition, we examine how the use of advanced claims analytics and predictive modelling can transform the claims capability within an organization.

Delivering results through claim technologies
How well are insurers achieving improved claims management through their investments in claims technologies? Our survey shows which areas insurers need to invest in to see improvements. See also our webcast.

Business briefing series - 20 issues on outsourcing and off shoring
This report, produced in collaboration with the Institute of Chartered Accountants in Australia, helps organizations determine whether outsourcing is right for them.

Wastage adds up despite motivated workers: The EY Australian Productivity Pulse™
Our survey indicates that the estimated annual wastage in wages can reach $109 billion. Find out the biggest barriers hindering productivity and how to improve.

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This edition includes the following benefits for our alumni members:

In this issue

    Key contacts

    Jeffery Eberwein
    IT Advisory
    Tel: +61 2 9288 8600

    Andrew Matthews
    Tel: +61 3 8295 6967

    Clifford Foster
    Executive Director
    Tel: +61 3 9288 8336

    Insights and publications

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