Customer and distribution

Insurance Agenda 2013

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In an intensely competitive and capital constrained market, attracting and solidifying customer relationships is central to achieving sustained growth.

Insurers must find a way to identify, anticipate and respond to shifting customer preferences while also delivering an improved customer experience through a more efficient distribution solution. We have assembled a team with deep understating in customer advisory and insurance in our Asia Pacific practice with ready access to our global networks. To succeed in this demanding environment and realise the opportunities, Insurers need to start listing to the most important voice of all – their customers.



(July 2013)
  Riding the ageing Asian Tiger and Dragon – Opportunities for life insurers in the Asian pension market
In this article we examine factors driving Asian pension segment and examine three of the region’s most promising markets – China, Malaysia and Indonesia.


(May 2013)
  The journey towards greater customer centricity
The article considers how advances in technology communication and access to information, are giving rise to a more empowered global consumer.


(Jan 2013)
  Dawn of an era: life, pensions and investments in 2013 and beyond
In this report, we look at the latest challenges the life, pensions and investment industry faces, and the best way to balance regulatory requirements with business ambition.


(Jan 2013)
  EY Rapid-Growth Markets Forecast - April 2012
Emerging market economies are still offering good opportunities to companies and investors across most sectors. But not all regions show solid growth prospects.


(Nov 2012)
  Gender-neutral insurance
In 2010, the European Union ruled that the use of gender was contrary to the equal treatment between men and women and should not lead to individual differences in premiums and benefits. The new rules take effect December 2012. We explore the implications for insurers.


(Nov 2012)
  Motor insurance
Across Asia’s emerging markets, motor insurance offers an exciting opportunity. We examine both sides of the risk or opportunity coin across eight countries in Asia.


(Nov 2012)
  General insurance across Asia Pacific - Pursuing customer loyalty
The research reveals important insights about the mindset of insurance customers across Asia Pacific.