Insurance Agenda 2013
Welcome to the May edition of
In this edition, we consider how advances in technology communication and access to information, are giving rise to a more empowered global consumer. Insurers need to understand how these consumers view the world and what attributes influence their purchasing decisions. Please view our publication: The journey toward greater customer centricity.
In response to your feedback that you would like to see more interactive thought leadership, we have included a series of videos from our Global Insurance Advisory Leader, David Hollander. David discusses the key challenges and important changes facing our insurance customers, including:
- The importance of security, cost-efficiency and the CIO as change agent
- Regulatory change - shifting to a customer centric model and increasing profitability
- How insurers are responding to multiple changes in the business environment
Click here to view the videos.
I hope that you find the materials included in this edition of Insurance Agenda to be insightful and thought provoking. Please feel free to request a copy of any of these publications and, as always, we welcome your feedback.
Asia Pacific Sector Leader, Insurance
Phone: +61 2 8295 6967