Government & Public Sector

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Human services

Ensuring social sustainability

Today's human services sector faces unprecedented challenges, driven largely by developments in technology, a growing and ageing population, and increasing consumer needs and expectations. It demands a combination of leading practices and fresh thinking. This requires funders and providers of services to innovatively deliver infrastructure, funding, workforce and operating solutions.

“Our human services practice is dedicated to working with you to significantly improve the efficiency and effectiveness of your service delivery response into a more coordinated, integrated and tailored solution.”
Mark Nixon – Lead Human Services Partner

Starting with the world that matters most to you

Along with our clients we share a deep commitment to public value through the provision of services that help individuals enhance their capabilities and opportunities. We work to ensure that we bring the best thinking and practical experience from our local and global organisation to help deliver tangible, sustainable improvement. We recognise the obligation and responsibility we have as an organisation and commit to build a better working world.

We develop sustainable solutions

Government and public sector services in recent times have undergone sweeping changes – with a focus on integrating and simplifying service delivery, streamlining transactional services and using online communication. In this new world order, both the client and service provider have a role to play in achieving the goals of service delivery objectives.

Our team of highly skilled professionals from our assurance, tax, transaction and advisory services focus on prevention as well as remediation of problems. We are committed to improving the overall quality of life of service populations in the areas of:

  • Disability
  • Children and Families
  • Low Income and Welfare
  • Public Housing
  • Aged Care

Insight to deliver tangible results

Our solutions are tailored to specifically reform systems, improve productivity and enhance effectiveness. We deliver practical insights, build capability and transfer knowledge to help you achieve operational performance efficiencies and improve your client’s experience.

Our culture of integrity and transparency is an excellent match with our clients. We take a collaborative approach by listening to your needs and expectations, understanding your sector, and sharing our insights and ideas.

We promote improved service delivery systems by addressing not only the quality of direct services, but also by seeking to improve accessibility, accountability, and coordination among professionals and agencies in service delivery.

This approach gives us the ability to:

  • Understand issues and offer timely insights on the most pressing challenges
  • Bring international experience and insight– combined with local knowledge and understanding
  • Provide sustainable solutions that deliver results, not just diagnosis of problems
  • Create solutions that are tailored to the needs of our clients - we know what has worked elsewhere, and can tailor these solutions to your challenges.

Connect with us

Stay connected with us through social media, email alerts or webcasts. Or download our EY Insights app for mobile devices.

Contact us

EY - Mark NixonMark Nixon
Human Services Leader Oceania
+61 2 6246 1584

Government & Public Sector areas