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The EY Customer Experience Series - Utilities (Wave 3)
A third of Australians have missed electricity bill payments in the past 12 months and more than one in 10 have missed three or more payments.
The EY Customer Experience Series - Utilities (Wave 2)
Customers are reacting to rising electricity bills like never before and are persevering through the switching process.
Australian businesses lose more than $720 for every negative customer experience, according to the latest EY Customer Experience Series survey, the Cost of Complaining.