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EY Global Insurance Digital Survey 2013Digital is transforming consumer behavior and driving insurance executives to reassess their business models. Our 2013 global survey of more than 100 insurance companies explores digital readiness, leadership strength and future strategies. With many insurers on the sidelines of the digital shift, it’s time to make the digital agenda a higher priority and tackle the challenges ahead.
The journey toward greater customer centricityAdvances in technology and the accompanying explosive growth in data are empowering global consumers like never before. To compete in this new era, insurers must understand how consumers make purchasing decisions and what factors influence their choices.
Global Banking Survey 2012 How do banking customers feel about their banking relationships? We asked more than 28,000 retail banking customers across 35 countries what they like, expect and want in the future from their banks. Learn more.