José María Olazábal on team leadership
Europe's 2012 captain discusses six key components of leadership and teambuilding. Europe’s captain at the 2012 Ryder Cup was José María Olazábal. He led the European team to a remarkable comeback victory at Medinah, near Chicago, after the US dominated the early stages of the match. ↓ [... more]
Here he describes the leadership and teambuilding skills that helped Europe to overcome the odds and secure a dramatic victory.
“You have to choose people very carefully. You have to trust the people who are going to do the job for you and communicate well with them. Then you can let them get on with the job.”
- Getting the best out of top talent
“We had won the last few Ryder Cups. It is true that we didn’t win in Valhalla in 2008, but our record in recent years was really good. Sometimes, when you get into that mode, you let your guard down a little bit. It was my biggest challenge to get the players really pumped up. Obviously, they were motivated, but to get that bit extra was the most important challenge.”
- Providing conditions for success
“I am a great believer that you only perform well if you don’t have other things in your mind that are bothering you. It’s always good to have the girlfriends or spouses or friends nearby so the players feel comfortable. You need someone you care about to touch you on the shoulder and say ‘you’re playing well’ or ‘good luck tomorrow.’
- Spotting a team player
“A team golfer is someone who is ready to sacrifice himself for the team. Someone who knows that the team is the priority, not the individual – and says ‘whatever is best for the team is best for me.’.”
- Delegating effectively
“You have to choose people very carefully. You have to trust the people who are going to do the job for you and communicate well with them. Then you can let them get on with the job.”
- Coping with the absence of control
When the unexpected happens and the pressure is on, you have to keep a clear mind. You have to keep calm. There is nothing you can do except try to encourage the players, stay relaxed and ensure that the players know you believe in them.”
- Dealing with likely defeat
“When things didn’t go our way and we were behind in the match, I had to stay calm and maintain the belief that we had a very strong team. And I had to transmit that attitude to the players. Even though you are behind, you have to be sure that you can turn things around. You need to show your confidence in your players.”
- Turning defeat into victory
“You have to keep fighting to the end, regardless of the situation. You never know what might happen. Fortunes can change from one moment to the next. Ian Poulter finishing the way he did on the Saturday was proof to the rest of the team that if you have the right frame of mind things can be turned around.
“Never giving up is crucial. You have to have self-belief. You cannot give in. You have to go all the way. Sometimes you have to be brave and go for it. When your back is against the wall, you have to take a step forward, take a risk and be more aggressive.”
- Putting Medinah into perspective
“At the time, I was focused on what was going on in the moment, and how to prepare the players for their matches. I didn’t appreciate the impact that the outcome of the event might have. I only realized a few months later, with people talking about it, congratulating me and saying how wonderful it was to watch.
“ The outcome of the event and the way that it happened had a real impact on a lot of people – not just golfers, but some who have never been to a golf club. They were glued to their televisions. And that was something you don’t think about in the moment.”
EY on inclusive leadership
EY has identified some central tenets of inclusive leadership.What are they and how are they relevant to the leadership challenges faced by Europe’s Ryder Cup captain?
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Understanding the value of difference as a driver of performance
Can the captain harness the different attributes of players from a variety of countries, cultures and backgrounds?
Leaders who successfully draw upon difference of opinion, talent, cultural perspective and intelligence will build teams better equipped to face challenges and more likely to outperform those composed of people from similar backgrounds.
Embracing a collaborative leadership style
A Ryder Cup Team is made up of highly successful players, whose opinions are backed up by a record of achievement. Can the captain and his vice-captains create an atmosphere of openness and trust so that the players feel able to share their views – even when the team is under pressure?
Leaders need to welcome challenge. Rather than defuse or deny it, they must listen to what people in the team are saying, without punishing them for speaking up. This means modifying the old “command and control” style of leadership and actively embracing a collaborative leadership style.
Finding ways to support difference
More European golfers are now playing regularly in the US and other parts of the world, rather than just participating in European Tour events. Can the captain help the players to use the global experience they have acquired to benefit the whole team?
Good leaders encourage employees to seize the opportunity to work in different countries and experience a wide variety of roles. They enable the development of new skills and competencies through exposure to different cultures, industries, individuals and ways of thinking. And they ensure that the benefits that these broader horizons bring to the individual are fed back into the team.
Taking a broad view of the business context
Global leaders need to understand the changing business context, and take into account wider social, political, cultural and environmental trends. They need to develop an international mind-set, so that local decisions are grounded in an understanding of the wider context.
Promoting personal qualities
Can the captain encourage golfers who regularly compete fiercely against each other to collaborate and deploy their skills to benefit the whole team?
Effective leaders encourage individuals to develop qualities that help a team to function. These attributes include transparency, flexibility, collaboration, informality, openness, creativity and nimbleness.
Six components of leadership and teambuilding
What are some of the key components of leadership and teambuilding? Europe's 2012 Ryder Cup captain provides an insight.
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1. Global mindset
“It’s too easy a cliché,” says José María Olazábal. Europe’s 2012 Ryder Cup captain is talking about the use of national stereotypes to illustrate the diverse nature of the European team, made up, as it is, of players from several different countries. The media has a tendency to categorize players by country of origin: the hotheaded Southern Europeans; the cold, analytical Swedes; the reserved Brits; and the efficient Germans. The accompanying assumption – that the American team is a homogenous group, devoid of diversity – is equally flawed, according to Europe’s 2012 captain.
However, national identity does play a role. “The Americans have the flag,” says Olazábal. “The Americans are very proud of the country they live in. Their flag means a lot to them. They are very intense when they have to defend their country or their image. And, in that regard, the Ryder Cup makes them fight really hard for it. And they are very proud of that.”
The European team, he says, cannot access patriotism as a motivational tool to the same extent. “That’s one card that we don’t have. But, on the other hand, I think we compensate with the desire to be as good as them and by emphasizing the positive role diversity plays in the make-up of our team.”
Today’s top players, he says, are citizens of the world, balancing their cultural heritage with a global mindset. José María Olazábal is a proud Basque, a Spanish citizen and a European. Each of these is an asset, he says. “I’ve always said that golf in general has been a great teacher, because I’ve been able to see different countries, different people and different cultures. You get to know how the mindset works in different countries and with different types of people.”
This ability to balance the global and the local helps him rise to the challenge of managing a team of diverse talents. “I think it helps me to be better prepared for whatever comes. You have a much wider idea of how things work, and how to approach certain situations. It’s been a great help.”
2. Building a team, instilling confidence
The breakfast table has played an underacknowledged role in recent Ryder Cup history. A common reading of the success of Europe since 1985 has been that it has fostered a stronger team ethic than its American counterparts, who have been portrayed as a looser group of individuals. Many of the European players talk of the strong bonds within the team room. “It’s true that, in the past, we have had a better team spirit,” says José María Olazábal.
During his early experience of professional golf in America, he noted the difference in communal eating habits on the European and PGA Tours. “In the morning, it was not unusual to see American players eat breakfast at separate tables,” he says.
Europe’s captain thinks that the more intimate surroundings of the European Tour contribute to the collaborative atmosphere that is created when its players join together to form a Ryder Cup team.
However, it appears that the Americans are learning. “You see more players in the US squad having breakfast together, having lunch together, talking to each other and practising together. In that regard, there is not much difference nowadays.”
The idea that Europe had to draw on better teamwork to succeed in the Ryder Cup suggests that its players lacked the individual talent and quality of the US golfers. If there was an inferiority complex, perhaps Europe’s greatest ever captain did much to dismantle it.
Tony Jacklin led Europe to Ryder Cup success in 1985. Two years later, he took his team to America to defend the cup. They traveled on Concorde and were kitted out in cashmere. As Olazábal recalls: “The aim was to tell us that we were just as good as them. Today, the difference between the teams is not there in the same way. They are on the same level.”
This step change is borne out by the confidence shown by the next crop of young European golfers – players such as 23-year-old Rory McIlroy, already the winner of two Major championships on US soil.
3. Pressure, performance and inclusiveness
José María Olazábal recalls his first experience of Ryder Cup golf, at Muirfield Village in 1987, as a lesson in leadership. “I was shaking like a leaf as I walked from the practice green to the first tee on the opening morning. The noise was deafening and the crowd lined the walkway on both sides. Seve [Ballesteros, his playing partner that morning] walked next to me and said something I’ve always remembered: ‘Just play your own game and be yourself. I’ll take care of everything else’.”
Olazábal uses this moment to illustrate the way leadership works in the high- pressure environment of elite sport. “It told me there is nothing wrong with being scared. In pressurized environments, it is not only natural, it’s a good thing because it makes your senses sharper.”
At critical moments such as these, he says, the leader’s role is to tell his team – and those less-experienced players in particular – to expect to feel fear: “This is all part of being an elite performer, part of life. It’s the right thing to feel, because if we didn’t have that fear, we wouldn’t get the best out of ourselves.”
Our aim as leaders, he says, is to help the players bring their best performance when under the greatest pressure, “when we are facing huge crowds and a great opponent. At those times we know that with our B-game we are not going to be successful.”
Olazábal has played under five captains and been vice-captain to two more – Nick Faldo in 2008 and Colin Montgomerie in 2010. He says he has taken something from each of these men. In particular, his memory of Bernard Gallacher’s captaincy (from 1991 to 1995) was his closeness to the players. Gallacher broke down traditional hierarchical barriers to include them in decision-making. “He talked a lot to the players regarding pairings. Do you feel comfortable with this guy? How was your game? He had a calmness, and he let it be known that it didn’t matter if things were going wrong, because he trusted us.”
For highly skilled professionals, the captain’s role is less to do with motivation, he says, and more related to allowing the players to express themselves fully. One route to helping this happen is to allow them to “make their own decisions in a supportive environment.”
4. The changing role of the leader
The Ryder Cup captaincy is one of the most nuanced and ambiguous leadership challenges in world sport. The captain’s authority does not come from previous performance in a comparable role. He has no contractual authority over the players, nor is his position boosted by the status high office. Many of the players are his direct peers. They are a group of highly skilled, highly motivated professionals at the very peak of their careers. Faced with this scenario, the traditional management levers of command and control have little relevance.
“The role has changed a great deal,” says José María Olazábal, referencing the early days of the Ryder Cup. “At the very beginning, leadership was pretty much whatever the captain said was done. There was no interaction with the players. “Nowadays, you must have a better idea of how to approach certain individuals in the team and it helps to have a better interaction between the players.”
Olazábal cites an example of this idea in action, during the 2010 Ryder Cup at Celtic Manor, in which he served as a vice-captain: “I looked at Ian Poulter just before he walked out of the locker room to go and play his singles match against Matt Kuchar. It was clear that no words from me were necessary. I could see in his eyes everything I needed to know.”
Far better, he says, to foster a supportive atmosphere, particularly in the sanctuary of the players’ room. “I’m not going to be on top of them on the golf course, because every player knows their game better than I do. I cannot go there and tell a player, ‘Well, you have to hit a high cut shot to that flag’. Maybe he feels more comfortable with a solid, straighter shot, aiming just a little bit right of target.”
To this freedom he will add a layer of consultation. “I’m going to talk to them and see how they are feeling, so that they can feel comfortable. I have found out from my own experience that when I joined a team, it was a big help if I could express myself – be myself – so the other players knew what my ideas were.”
5. Balancing art and science
For the most part, golf is a lesson in failure. “We lose far, far more than we win,” says José María Olazábal. This, he suggests, helps put things into perspective. “If you win twice a season, that is a great year.”
Similarly, the pursuit of the perfect round is a folly that can lead to “paralysis by analysis.” “Jack Nicklaus used to tell reporters that he considered he’d played a good round if he’d hit four or five good shots,” says Olazábal. “I agree with him.”
He recalls the six iron he hit to the 16th green at Augusta in 1999 as the best shot he played in his 26-year professional career. It was the shot that killed off the challenge of Davis Love III (his opposing Ryder Cup captain this year) and helped secure his second green jacket as Masters’ champion. “It was played under the most intense pressure. When I hit it, I followed it in the air and saw it was a great shot. It was an enormously satisfying moment.”
Can such great shot-making be learned or is it down to talent? Golf, says Olazábal, has its scientists and its romantics. One issue in golf that has a direct application to business is the need to balance the use of data and science with other essential ingredients for success, such as creativity – which, by definition, are not so easy to quantify.
“They are two different worlds, it’s true, but I would love to see them living together,” says Olazábal. “We are losing part of one, the romantic part, the skill and the need for imagination. As players go looking for perfection, we have all kinds of gadgets, all kinds of information. We can see our swings in video from four or five different angles; we can follow the path of the club, see how much the club is open or closed on the back swing and at impact.
“All that information is creating great players with great swings. But, because of that, at the same time we are seeing less creative golf. We see more mechanical golfers, very accurate players, hitting fairways and greens in regulation.
"You see players rarely missing a shot. In the past, because of the materials, a lack of preparation and, if you want, a lack of knowledge, we used to spread the ball more, we used to end up in different situations, in the trees, in the huge rough, in the car parks. We are losing that.”
In today’s world, there is a proliferation of data. Leaders must take care to ensure that individuality and creativity have the space to flourish – and that decision-making is not dictated solely by data.
How does Olazábal see the balance? “It’s true that I would love to see a combination of the two. When you look at Rory McIlroy’s swing or Adam Scott’s, or any of the young guys who are coming on the Tour now, the club is on the perfect path, they have huge speed through the ball, they are able to hit the ball 300-plus yards straight down the middle. That is fantastic, obviously. But we’re losing the more eccentric, more individual swings of people such as Jim Furyk, Lee Trevino or Raymond Floyd, whose strength lay in their imagination and flair. We will see less and less of those swings in the future. If we can get those two elements together, that will be fantastic.”
6. Channeling emotion
The Ryder Cup is one of the most emotionally charged events in sport. And José María Olazábal’s 1999 singles match against Justin Leonard was perhaps the event’s most notorious emotional flashpoint. As the match reached its decisive stage, the European player was waiting his turn to putt at the 17th. But when his opponent holed from 20 feet, America's players and supporters sprinted onto the green in premature celebration – disturbing Olazábal, who was next to play his shot. Olazábal was unable to make his putt and the US duly claimed victory. However, rather than forget such emotional tumult, Olazábal says it is important for players to accept it and to channel it positively.
“I’m a sentimental guy. When I get on the golf course I give my best, regardless of how things go. The cons of that approach are pretty obvious: if you let those emotions get the better of you, especially when things are not going your way, you might lose your temper and your concentration. But it’s a learning process. I used to be a little bit like that in my early days, but as time goes by, you learn from your mistakes.”
Channeling this emotional side to his character, he says, will be one of his greatest leadership challenges. This means using that emotion in a positive way, to convey his true character, rather than trying to suppress it.
“When everything is done and over, the players will know that I’ve always spoken from my heart. The guys know that. I mean every word I say in the players’ room. When I talk to them in person, I hope to be able to pass those emotions on to the players and somehow get the best out of them during that week. I want to get them inspired, motivated to give their best and to try as hard as they can.”
In an effective team, channeling emotion is a two-way process. It is crucial for leaders to listen to their team and encourage dissent. This way, the leader gets a broader perspective on issues, and team members feel empowered and confident that their opinions are valued.
Olazábal will use his experience as a player to ensure that he’s a listening captain: “I learned you have to be yourself. You have to disagree with certain decisions, just be open and make it clear to the captain in this case.”
The message to his players is clear: “I’m not going to deny anyone in the team the right to be open with his thoughts. If you disagree with something, just say it straightaway so that we can readdress the whole situation and try to find the best solution. Everyone has to be his own man and he has to speak his voice.”
And he thinks that speaking up makes players feel part of the team. If your teammates know about your views and opinions, “when you get onto the first tee, it makes you feel good about being there, being part of the team – and makes you bring your best so you can help the team.”
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