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With tightened margins and an uncertain landscape, where will banks turn for new growth? We point out the progress and pitfalls of redefining their business.
Confidence in banking system on the decline Citing service quality, pricing and a loss of trust, retail customers are increasingly switching their main banks. We offer strategies to help bring them back.
Improving the odds: making workouts work Many lenders and servicers still rely on old methods for dealing with borrowers in trouble, despite the mounting volume. We offer some tips to achieve timely and successful resolutions.
Customer loyalty survey: Asia-Pacific and Europe Our surveys explore why customer loyalty at retail banks in Asia-Pacific and Europe is at risk, along with the key issues that need attention from banks.
Opportunities for financial services M&A While many financial services companies could benefit from transactions, a sustained credit drought has inhibited deal volume.
