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Global banking: Foresights and insights (Video IV) - EY - Global

Global banking: Foresights and insights (Video IV)Banking takes a new look at innovation

Like businesses everywhere, global banks are adjusting to the new normal following the global financial crisis. Key areas of interest include:

  • Greater consumer skepticism
  • Shifting credit and investments needs
  • New customer-service opportunities through evolving technologies
Our customer services advisory leader and Wharton finance professor offer views on these issues.

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Analysis of the global retail banking survey: Chapter I (Part 1 of 10): Our recent survey on retail banking, “A New Era of Customer Expectation,” showed that retail banks in developed markets tend to be losing customer trust, while banks in emerging markets are gaining it. What are the implications for global institutions?


Session moderator

Steve Sherretta, Knowledge@Wharton editor


Pierre Pilorge Pierre Pilorge
Financial Services Customer Leader, Ernst & Young

ranklin Allen Franklin Allen
Professor of Finance, The Wharton School
  Planning for growth
  Detailed reports on the implication for key functions and processes
  Strategy and business evolution Strategy and
business evolution

482 KB
Finance and capital markets Finance and
capital markets

521 KB
Human resources Human resources
748 KB

  Customer reach Customer reach
515 KB

Governance, risk and compliance Governance, risk and compliance
503 KB
  Supply chain Supply chain
577 KB

IT and infrastructure IT and

428 KB

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