Your customer, your growth
Insights into your customer
| Life insurance distribution at a crossroads |
Shifting demographics and new technologies are forcing life insurers to rethink their product mix, purchasing channels and the role of insurance agents.
| Insight-driven advisor sales |
Analytics and customer experience management tools give advisors actionable insights about customer needs. See an example of how this can dramatically improve customer relationships.
| Consumerization and the digital enterprise |
Most insurers have high digital ambitions, but there has been a significant gap between investments made and transformation achieved. We explore what needs to change.
| What are insurance companies concerned about? |
Bernhard Klein Wassink, EY Global Insurance Customer & Growth Solution Leader, discusses three key takeaways for management from our 2014 Global Consumer Insurance Survey.
| Retirement services providers get money in motion |
Watch this short video to learn more about growing, deepening and retaining customer relationships using a four-part strategy.
| Simplifying customer communication |
How can insurers deliver a simplified customer experience by improving their communication and streamlining data collection?
| Digital strategies for life insurers |
Effectively leveraging digital innovation can allow life insurance companies to reduce customer service costs while increasing both customer satisfaction and retention.
| 2014 Global Consumer Insurance Survey |
Learn why and how insurers must engage their customers in new ways with new value propositions.
| Mobile technology in insurance |
Insurers are embracing mobile technology as a key part of their business strategies. In this paper, we address benchmark parameters to measure the impact of mobility.