Your customer, your growth
Insights into your customer
|Towards profitability—European general insurance |
Our first publication for the European general insurance industry explores the issues affecting insurers in 2015 and examines the routes towards profitability.
|Mobile technology in insurance |
Insurers are embracing mobile technology as a key part of their business strategies. In this paper, we address benchmark parameters to measure the impact of mobility.
|Insurance in a digital world: The time is now |
Digital technology is transforming consumer behavior and driving insurance executives to reassess business models. Our survey explores the insurance industry's digital capabilities and future direction.
|The journey towards greater customer centricity |
Advances in technology and the accompanying explosive growth in data are empowering global consumers like never before. To compete in this new era, insurers must understand how consumers make purchasing decisions and what factors influence their choices.
|Welcome to the consumer revolution |
Our customer centricity digital presentation shows how insurers can drive profitability and market leadership through better customer relationships and a focus on innovation.
|Global Consumer Insurance Survey 2012 |
Voice of the customer – time for insurers to rethink their relationships is our groundbreaking global insurance consumer survey. Our research tells us that if you think you know what customers want from insurers, it’s time to think again.
|How to build analytics into the insurance value chain |
The proliferation of big data, faster computers and innovation in analytics have opened new opportunities for insurers to better understand the past, control the present and confidently embrace new opportunities in the future. This paper explores how insurance companies can apply whole-brain analytics to solve business problems and find new areas of value.
|The customer experience: a strategic differentiator in claims |
Innovative insurers are focusing on claims as a crucial aspect of the overall policyholder experience. Learn how implementing claims transformation initiatives can help please customers.
|The customers have spoken, are the insurance companies listening? A survey of the global insurance market |
In a recent worldwide survey, we explored what drives consumer behavior across the entire customer life cycle. Discover the underlying themes our research revealed and why delivering a customer-centric experience is what will define the insurer of the future.