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EY-Mobile technology in insurance   Mobile technology in insurance

Insurers are embracing mobile technology as a key part of their business strategies. In this paper, we address benchmark parameters to measure the impact of mobility.


EY-Insurance in a digital world: the time is now   Insurance in a digital world: The time is now

Digital technology is transforming consumer behavior and driving insurance executives to reassess business models. Our survey explores the insurance industry's digital capabilities and future direction.

Watch our on-demand webcast - Insurance in a digital world


EY - The journey towards greater customer centricity   The journey towards greater customer centricity

Advances in technology and the accompanying explosive growth in data are empowering global consumers like never before. To compete in this new era, insurers must understand how consumers make purchasing decisions and what factors influence their choices.


EY - Welcome to the consumer revolution   Welcome to the consumer revolution

Our customer centricity digital presentation shows how insurers can drive profitability and market leadership through better customer relationships and a focus on innovation.


EY - Global Consumer Insurance Survey 2012   Global Consumer Insurance Survey 2012

Voice of the customer – time for insurers to rethink their relationships is our groundbreaking global insurance consumer survey. Our research tells us that if you think you know what customers want from insurers, it’s time to think again.


EY - How to build analytics into the insurance value chain   How to build analytics into the insurance value chain

The proliferation of big data, faster computers and innovation in analytics have opened new opportunities for insurers to better understand the past, control the present and confidently embrace new opportunities in the future. This paper explores how insurance companies can apply whole-brain analytics to solve business problems and find new areas of value.


EY - The customer experience: a strategic differentiator in claims   The customer experience: a strategic differentiator in claims

Innovative insurers are focusing on claims as a crucial aspect of the overall policyholder experience. Learn how implementing claims transformation initiatives can help please customers.


EY - The customers have spoken, are the insurance companies listening? A survey of the global insurance market   The customers have spoken, are the insurance companies listening? A survey of the global insurance market

In a recent worldwide survey, we explored what drives consumer behavior across the entire customer life cycle. Discover the underlying themes our research revealed and why delivering a customer-centric experience is what will define the insurer of the future.


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