EY - Your customer, your growth

Your customer, your growth

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Insights into your customer

 
EY - Insight-driven advisor sales   Insight-driven advisor sales

Analytics and customer experience management tools give advisors actionable insights about customer needs. See an example of how this can dramatically improve customer relationships.


EY - Consumerization and the digital enterprise   Consumerization and the digital enterprise

Most insurers have high digital ambitions, but there has been a significant gap between investments made and transformation achieved. We explore what needs to change.


EY - What are insurance companies concerned about?   What are insurance companies concerned about?

Bernhard Klein Wassink, EY Global Insurance Customer & Growth Solution Leader, discusses three key takeaways for management from our 2014 Global Consumer Insurance Survey.


EY - Retirement services providers get money in motion   Retirement services providers get money in motion

Watch this short video to learn more about growing, deepening and retaining customer relationships using a four-part strategy.


EY - Simplifying customer communication   Simplifying customer communication

How can insurers deliver a simplified customer experience by improving their communication and streamlining data collection?


EY - Digital strategies for life insurers   Digital strategies for life insurers

Effectively leveraging digital innovation can allow life insurance companies to reduce customer service costs while increasing both customer satisfaction and retention.


EY - 2014 Global Consumer Insurance Survey   2014 Global Consumer Insurance Survey

Learn why and how insurers must engage their customers in new ways with new value propositions.


EY-Mobile technology in insurance   Mobile technology in insurance

Insurers are embracing mobile technology as a key part of their business strategies. In this paper, we address benchmark parameters to measure the impact of mobility.


EY-Insurance in a digital world: the time is now   Insurance in a digital world: The time is now

Digital technology is transforming consumer behavior and driving insurance executives to reassess business models. Our survey explores the insurance industry's digital capabilities and future direction.

Watch our on-demand webcast - Insurance in a digital world


EY - The journey towards greater customer centricity   The journey towards greater customer centricity

Advances in technology and the accompanying explosive growth in data are empowering global consumers like never before. To compete in this new era, insurers must understand how consumers make purchasing decisions and what factors influence their choices.


EY - Welcome to the consumer revolution   Welcome to the consumer revolution

Our customer centricity digital presentation shows how insurers can drive profitability and market leadership through better customer relationships and a focus on innovation.


EY - Global Consumer Insurance Survey 2012   Global Consumer Insurance Survey 2012

Voice of the customer – time for insurers to rethink their relationships is our groundbreaking global insurance consumer survey. Our research tells us that if you think you know what customers want from insurers, it’s time to think again.


EY - The customer experience: a strategic differentiator in claims   The customer experience: a strategic differentiator in claims

Innovative insurers are focusing on claims as a crucial aspect of the overall policyholder experience. Learn how implementing claims transformation initiatives can help please customers.


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