Other industries have been through — or are going through — transformations of their own. Their knowledge and experiences have some important pointers for P&U as it journeys towards a smart world.

Ernst & Young has analyzed transformation experiences in the automotive, technology, telecommunications and retail sectors, to identify 12 lessons learned that may be of value to P&U. These lessons include:

• Automotive sector
  • From fossil fuels to electrification
    Develop more symbiotic relationships, or you won’t be able to deliver seamless experiences for the consumer.
  • BMW: driving electrification
    Richard Steinberg of BMW discusses the company’s current pilot of 600 fully electric MINI Es in the US, Germany and the UK.
  • Delphi: the future is electric
    Dr. Andrew Brown of Delphi discusses the challenges facing the industry as it helps to put electrified vehicles on the road.
• Retail sector
  • Increasing customer loyalty with data warehousing
    Until you combine market information with data management capabilities, it’s just data.
• Telecommunications sector
  • Setting customer expectations
    Don’t promise what you can’t deliver to customers, or you will lose their enthusiasm for change.
  • Standardizing technology
    Collaborate with allies on standardization to open new markets.
  • Promoting competition
    Engage with the regulator, or you may not like the outcome.
• Technology sector
  • Managing cash flow
    Some attribute it to exuberance, others to greed. But the arrival of the internet and dot-com era was shaped by a unique set of circumstances.
  • Building brand loyalty
    Find out what your customers value and use your brand to seize market opportunities.
  • Partnering for success
    Look for new partnerships to identify and fully capitalize on market opportunities.
  • Anticipating “tipping points”
    Stay attuned to change and anticipate ″tipping points,″ or you will miss the market.
  • Accessing real-time data
    Establishing barriers around information limits new market opportunities.

Many of these transformations parallel smart developments in P&U. Discover which are the top five lessons that matter.