5 insights for executives
Conserving costs, powering growth
Weakened revenues don’t stop the need for investment.
The support services operating model needs to be revamped.
The industry is in a build-out cycle — with eroding infrastructure and rising new technologies, more investment is needed today than at any time since the nuclear build-out of the mid‑1980s.
Meanwhile, operating expenses are accelerating. If revenue isn’t going to rise, costs must fall or earnings will be sacrificed.
Systemic change is required.