There is now significant opportunity to maintain faster, more secure, more flexible and scalable infrastructure at a lower investment cost than in-house delivery.
In the past, IT functions had to create elaborate, expensive and resource intensive frameworks to deliver services that were primarily delivered in-house.
Today, IT functions deliver some essential services in-house, but partner with a large number of smaller, more specialized and more nimble vendors to provide other critical application functionality.
IT functions now also seamlessly outsource business applications in an asset lite model. This presents challenges, as not all IT organizations have the skills to manage procurement and outsourcing of IT services.
Also, many of the issues associated with service delivery have shifted to outsourcers. IT must now ensure that vendors have the right tools and can provide appropriate levels of service.
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Questions for the CIO
- How do I best manage a hybrid model, given that many organizations may take considerable time to adopt the latest technology innovations?
- Does my team have the right IT infrastructure to support the business? Or are we perceived as a bottleneck?
- What value will the new IT infrastructure deliver to the business? Will it lower costs? Improve efficiencies? Manage risk? Or all three?
- How can I help my organization stay current considering the velocity of change?
- Does the hybrid IT environment introduce new risk into the existing organization?
- At what pace should I move in migrating to this new hybrid model?
- Are my IT managers equipped to manage this new service model?
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