Creating an effective hybrid IT model
What’s the fix?
The hybrid model consists of:- Operations
- Controls
- Sourcing
Three elements CIOs need to consider when moving to the hybrid model:
- Operations. IT must clearly define their infrastructure -- network, cloud computing and social media. With the infrastructure streamlined, IT is better positioned to align with the business and overall strategic priorities. Implementing a decision-making framework that is interactive and flexible is often helpful for both parties.
IT must also review resource skills to match the new focus on service management rather than delivery. IT employees will need better managerial, analytical and risk management skills to evaluate and validate vendors.
- Controls. IT functions will need to implement the right controls and audit processes to ensure that vendors are delivering as promised and that their services are secure. In the case of a vendor failure, CIOs need to be prepared to answer the following questions:
- Will the business be financially affected?
- Will we fail to meet the expectations of our key stakeholders?
- Sourcing. IT will need to evolve its vendor sourcing model to address a constantly changing vendor landscape. There must be a rigorous sourcing program to manage significant relationships with smaller vendors that may need a different contractual arrangement and redefined service levels.
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