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We review key developments in the telecommunications sector over the last quarter ranging from the role of telecoms in cloud computing to the latest M&A activity. Gain perspective on the major trends that will impact the industry over the long term.

In a quest to drive operational and financial efficiency, enhance customer service and boost service and network differentiation, telecom operators are looking to enhance working capital management. But bridging the gap from theory to practice is no easy feat. Discover the strategies that can help optimize your working capital approach.

M&A activity in the telecommunications industry has finally resumed after a long slump. Which valuation issues are topping the agenda for M&A and finance departments? Find out here and use our insights for your own tactical strategies.

To help telco operators succeed in taking their businesses forwards, and in making the most of the growth opportunities that emerge, we’ve identified the top 10 key risks affecting the industry. Learn about the risks, how each ranked and how to formulate the right responses (pdf, 2.8mb)  according to your own risk profile. Click here (pdf, 257.8kb)  to download Korean summary.

How can telco operators convince business customers they can be trusted providers of additional services beyond network connectivity? Which strategies are essential for earning customer loyalty and generating incremental revenue? For answers to these questions and more, we, along with The Economist Intelligence Unit surveyed 365 executives. Don’t miss our key findings.

What do business customers really think about their telecoms services providers? Getting accurate answers to this question is vitally important. The survey told us that telcos are doing a reasonably good job at providing core connectivity services, but there is still much skepticism that they can deliver "non-core" services. Therefore telcos will have to emphasize more of their network strengths, explore further strategic partnerships with IT vendors, and heed warnings from business customers about their shortcomings.

Network costs remain a significant component of total operator expenditure. Operators are requiring increased efficiency in their network operations, achieved either internally or externally through expenditure on services such as outsourcing. It is therefore essential that operators have an in-depth understanding of their network efficiency relative to their peers.

Since 2005, Ernst & Young has performed a global benchmarking analysis of telecommunications operators’ external network and related services spend to estimate the global market size of telecommunications services.

The findings can be used to discuss operators network strategies, and their measures of efficiency.

Download report in English (pdf, 917kb).
Download summary report in Korean (pdf, 3mb) .

The current global economic downturn is causing companies to rethink how they can improve their risk functions. Based on a recent Ernst & Young survey, 96% of companies believe their risk management functions can be improved. Of the 19 leading telecommunication operators that participated, it assessed their current risk management maturity, governance, organization, methods and practices, with a particular focus on their ability to use risk management to enable performance.

Download report in English (pdf, 368kb).