• FSO Alert: PRIIPs KID endorsed by European Parliament

    On 1 April 2014, the European institutions reached an agreement on the Key Information Document (KID) which must be given to retail investors before they invest in packaged investment products. The KID represents a significant challenge for both product manufacturers and distributors, including banks, investment firms, insurance undertakings and asset managers.

  • Key themes from Q4 2013 earnings calls

    Earnings calls were characterized by a tone of cautious, yet growing, optimism. In general, firms said they are well-positioned for growth in 2014.

  • FSO Alert: EU to regulate securities financing transactions - Repos, securities lending and rehypothecation

    In January 2014, the European Commission issued a Proposal for a Regulation on reporting and transparency of securities financing transactions (SFTs). The proposed regulation lays down EMIR-like rules on the reporting of SFTs to trade repositories, additional transparency requirements the use of SFTs by investment funds, and minimum conditions to be met when financial instruments are rehypothecated.

  • Eurozone Forecast: Outlook for Financial Services – Spring 2014

    Our Spring Outlook for Financial Services forecast looks at what the latest financial developments mean for the region's banks, asset managers and insurers. Learn more.

  • Building a sustainable financial services industry

    Our latest sustainability report looks at how we have helped create positive change for our clients, people and communities.

  • The Luxembourg Financial Connection - Issue 21

    EY’s newsletter on regulatory, leading practices and market developments in the financial services industry from a Luxembourg perspective - including eight articles and covering over 100 new developments.

  • OECD Common Reporting Standard - A global FATCA-like regime

    OECD Common Reporting Standard: A global FATCA-like regime. The Organization for Economic Co-operation and Development (OECD) has released a model Competent Authority Agreement (CAA) and Common Reporting Standard (CRS).

  • EU FTT: the tiny tax with global ramifications

    The proposed EU FTT has been a source of industry debate for two years. Our survey captures market participants' opinions regarding a number of the proposed tax's features.

  • Banking in emerging markets

    Our look at 10 rapid-growth markets (RGMs) reveals substantial optimism as increasing affluence in under-penetrated banking markets drives demand for more financial products and services.

Guiding an industry in transition

Amid significant global regulatory reform, banks and securities firms are faced with numerous challenges and sweeping changes. As they seek to comply with new regulations while meeting the expectations of customers and shareholders for service, transparency and return-on-investment, banks are wrestling questions such as: How should operating models evolve? Where are the greatest opportunities for growth? What is the most effective way to raise and manage capital?

At EY, we have only one question for you: What issues can we help you with today?


Retail Banking – Know Your Customer:

Cover EY Global Consumer Banking Survey

Our third Global Consumer Banking Survey looks at banking through the lens of the customer.

How do customers perceive their banks? What services do they expect their banks to provide? How well do their banks deliver on promises? These questions are at the core of this year’s survey, which includes responses from more than 32,000 retail banking customers across 43 countries.

The survey data reveals eight unique types of consumers, each with its own set of values, attitudes and needs. This segmentation of the survey audience underscores that customer experience is the key to winning, growing and retaining customers in an increasingly competitive banking environment. For more information about our Global Consumer Banking Survey 2014, or for downloading a copy, visit our dedicated web site.




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