• MiFID II - Time to take action

    Markets in Financial Instruments Directives (MiFID II) will bring about fundamental changes to distribution of wealth and asset management products and services in the EU. Relationships will change, and the winners will be those who adapt their strategies and have the operational capability to respond effectively to the new environment.

  • FSO Alert: Commission proposes Directive on institutional long-term shareholder engagement

    In April 2014, the European Commission proposed a Directive on the encouragement of long-term shareholder engagement by institutional investors and asset managers, and on elements of listed companies’ corporate governance practice, including remuneration.

  • Redesigning the front office

    Pressures in the small and medium-sized enterprise market are forcing banks to rethink how to serve these customers. We identify three models that can help.

  • Adapting to the challenges of multiple regulations

    How are leading banks across Europe responding to capital markets reform? Review our survey results.

  • Confidence masks challenges for European banks

    What's in store for European banks over the next six months? Find out in our European Banking Barometer.

  • Banking in emerging markets: Investing for success

    Learn what it takes to succeed in the world’s most volatile markets, and use our interactive tool to explore each market in-depth.

  • FSO Alert: European Parliament endorses MiFID II package

    On 15 April 2014, the European Parliament voted to endorse the upgrade of the Markets in Financial Instruments Directive (MiFID II). Under MiFID II, financial services firms, including banks and investment firms, need to rethink their product governance, distribution and financial markets activities.

  • FSO Alert: PRIIPs KID endorsed by European Parliament

    On 1 April 2014, the European institutions reached an agreement on the Key Information Document (KID) which must be given to retail investors before they invest in packaged investment products. The KID represents a significant challenge for both product manufacturers and distributors, including banks, investment firms, insurance undertakings and asset managers.

  • FSO Alert: EU to regulate securities financing transactions - Repos, securities lending and rehypothecation

    In January 2014, the European Commission issued a Proposal for a Regulation on reporting and transparency of securities financing transactions (SFTs). The proposed regulation lays down EMIR-like rules on the reporting of SFTs to trade repositories, additional transparency requirements the use of SFTs by investment funds, and minimum conditions to be met when financial instruments are rehypothecated.

Guiding an industry in transition

Amid significant global regulatory reform, banks and securities firms are faced with numerous challenges and sweeping changes. As they seek to comply with new regulations while meeting the expectations of customers and shareholders for service, transparency and return-on-investment, banks are wrestling questions such as: How should operating models evolve? Where are the greatest opportunities for growth? What is the most effective way to raise and manage capital?

At EY, we have only one question for you: What issues can we help you with today?

Retail Banking – Know Your Customer:

Cover EY Global Consumer Banking Survey

Our third Global Consumer Banking Survey looks at banking through the lens of the customer.

How do customers perceive their banks? What services do they expect their banks to provide? How well do their banks deliver on promises? These questions are at the core of this year’s survey, which includes responses from more than 32,000 retail banking customers across 43 countries.

The survey data reveals eight unique types of consumers, each with its own set of values, attitudes and needs. This segmentation of the survey audience underscores that customer experience is the key to winning, growing and retaining customers in an increasingly competitive banking environment. For more information about our Global Consumer Banking Survey 2014, or for downloading a copy, visit our dedicated web site.

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