Guiding an industry in transition

Amid significant global regulatory reform, banks and securities firms are faced with numerous challenges and sweeping changes. As they seek to comply with new regulations while meeting the expectations of customers and shareholders for service, transparency and return-on-investment, banks are wrestling questions such as: How should operating models evolve? Where are the greatest opportunities for growth? What is the most effective way to raise and manage capital?

At EY, we have only one question for you: What issues can we help you with today?


Retail Banking – Know Your Customer:

Cover EY Global Consumer Banking Survey

Our third Global Consumer Banking Survey looks at banking through the lens of the customer.

How do customers perceive their banks? What services do they expect their banks to provide? How well do their banks deliver on promises? These questions are at the core of this year’s survey, which includes responses from more than 32,000 retail banking customers across 43 countries.

The survey data reveals eight unique types of consumers, each with its own set of values, attitudes and needs. This segmentation of the survey audience underscores that customer experience is the key to winning, growing and retaining customers in an increasingly competitive banking environment. For more information about our Global Consumer Banking Survey 2014, or for downloading a copy, visit our dedicated web site.




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  • German banking (event)