• Global Commercial Banking Survey 2014

    Our survey of more than 2,000 mid-market banking consumers reveals ways for commercial banks to advance services in the digital age.

  • Looking at the bank from the customer's point of view

    This paper summaries the rapid changes in customer preferences and behaviours that European retail banks ought to be aware of.

  • Challenges in microfinance

    Microfinancing has grown into a complex financial institution. We’ve outlined eight ways we can help you seize the opportunities.

  • Survey on the cost of regulation and its impact on the Luxembourg financial marketplace

    EUR 382 millions in 2013 only! It's the cost of regulation for banks in Luxembourg as estimated in our recent research conducted with the Luxembourg Bankers' Association (ABBL). Fatca and EMIR are the most expensive ones and also the less appreciated.

  • Risk management is changing. Act now.

    'Risk management is changing. Act now' looks at how banks' risk functions must change in line with new cost and compliance pressures, and greater regulatory scrutiny.

  • The Luxembourg Financial Connection - Issue 22

    EY’s newsletter on regulatory, leading practices and market developments in the financial services industry from a Luxembourg perspective - including seven articles and covering over 60 new developments.

  • Investment Funds in Luxembourg 2014

    The purpose of this technical guide is to provide, in a clear and concise format, an introduction to Luxembourg as a center for investment funds, the types of funds available and a summary of the regulations applicable to the formation and operation of Luxembourg investment funds.

  • EY Global Fund Distribution

    Find out how EY four core solutions are designed to cover all aspects of global cross-border fund distribution.

  • MiFID II - Time to take action

    Markets in Financial Instruments Directives (MiFID II) will bring about fundamental changes to distribution of wealth and asset management products and services in the EU. Relationships will change, and the winners will be those who adapt their strategies and have the operational capability to respond effectively to the new environment.

Guiding an industry in transition

Amid significant global regulatory reform, banks and securities firms are faced with numerous challenges and sweeping changes. As they seek to comply with new regulations while meeting the expectations of customers and shareholders for service, transparency and return-on-investment, banks are wrestling questions such as: How should operating models evolve? Where are the greatest opportunities for growth? What is the most effective way to raise and manage capital?

At EY, we have only one question for you: What issues can we help you with today?

Retail Banking – Know Your Customer:

Cover EY Global Consumer Banking Survey

Our third Global Consumer Banking Survey looks at banking through the lens of the customer.

How do customers perceive their banks? What services do they expect their banks to provide? How well do their banks deliver on promises? These questions are at the core of this year’s survey, which includes responses from more than 32,000 retail banking customers across 43 countries.

The survey data reveals eight unique types of consumers, each with its own set of values, attitudes and needs. This segmentation of the survey audience underscores that customer experience is the key to winning, growing and retaining customers in an increasingly competitive banking environment. For more information about our Global Consumer Banking Survey 2014, or for downloading a copy, visit our dedicated web site.

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