Banking & Capital Markets: an industry in transformation | Ernst & Young's Financial Services Briefing - Issue 2, 2011 Financial Services Briefing (pdf, 5.3mb) brings together Ernst & Young's insights from our global Banking & Capital Markets, Insurance and Asset Management networks. Asia-Pacific, Europe banks struggle with customer loyalty Customer loyalty at retail banks in Asia-Pacific and Europe is at risk. Our surveys on consumer banking explore the reasons why and identify key issues banks need to address to strengthen customer relationships and retention. |
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 Webcast: Are you prepared for the future of banking? On 30 November Ernst & Young financial leaders met to address the implications of the G20 Seoul Summit. Our webcast summarises resulting insights and updates, including thoughts and suggested actions for the future success of the banking industry.
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