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The EY New Zealand Productivity Pulse - Wastage adds up despite hard work - EY - New Zealand

The EY New Zealand Productivity Pulse

Wastage adds up despite hard work

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A worker’s average day

Impact on productivity

The EY New Zealand Productivity Pulse (the Pulse), the first survey of its kind, indicates that the estimated annual wastage in wages can be valued at about $13 billion.1

According to the almost 1,200 workers surveyed, people management issues have the biggest influence on productivity.

Four areas for boosting organisational productivity

The Pulse measures New Zealand workers’ sentiment around the biggest barriers hindering productivity, and the opportunities available to improve performance in four key areas: organisation structure, technology, people and innovation.

Survey highlights

Productivity levels of a worker’s average day

A worker’s average day

  • Sixty-nine per cent of the day is spent on work that directly adds “real value”
  • Sixteen per cent of the day is spent on networking, personal development and other organisational curricular activities that are important to both individual and business performance
  • A significant 15 % of the day is spent on work that wastes time and effort



The influences of four specific areas on individual productivity

Impact on productivity

Impact on productivity

  • Thirty-three per cent of respondents say people management issues have the biggest impact
  • Twenty-four per cent of respondents state innovation is a driving influence on their productivity
  • Twenty-three per cent cite organisation structure, design and operating model  and 20% technology




New Zealand workers are motivated but say key drivers are lacking

Notwithstanding tough economic times, the majority of workers are satisfied with their work situation and most feel valued by their employers. The Pulse shows an overwhelming 76 % of workers are motivated to do their job to the best of their ability.

Also encouraging, 68 % say they are proud to work for their employer, and 70 % believing their work is valued.

However there is definitely room for improvement in the factors that influence their productivity, workers report. Thirty-nine percent do not agree their organisation operates effectively and 40% do not agree leaders give the right attention to organisational improvements.

Despite the high acknowledgement of the value technology and innovation can bring to productivity 42 % didn't agree they had the right training to apply the technology they do have effectively.

Likewise, 53 % percent of respondents agreed that further innovation would increase productivity but under 45% thought their organisation gave innovation the right focus and attention.

Boost productivity with an effective working environment

Out of the four areas we identified as having the biggest effect on productivity, 33% of respondents say that people management issues are the number one influence.

Worryingly, 30% of Pulse respondents are planning to leave their organisation in the next 12 months. Failure to support career progression may be a contributing factor, with approximately half of all respondents not agreeing that there is a clear direction for their career.

The business leaders can take productivity to new heights by fostering an effective working environment where skills are fully utilised, learning and development opportunities are available and career progression is taken seriously.

1 Statistics New Zealand, August, 2011,




  • Braden Dickson
    New Zealand Performance Improvement Leader
    Tel: +64 9 308 1064
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