• Claims transformation

    Many view the customer experience in claims as the next level of competitiveness. Insurers seeking to improve their claims operations must answer three critical questions.

  • Consumerization and the digital enterprise

    Most insurers have high digital ambitions, but there has been a significant gap between investments made and transformation achieved. We explore what needs to change.

  • Eurozone Forecast: Outlook for financial services - Spring 2015

    Our Spring Outlook for financial services forecast looks at what the latest financial developments mean for the region's banks, asset managers and insurers. Learn more.

  • 2015 global insurance outlook

    Challenges this year include soft pricing conditions and tight profit margins. In response, many insurers are investing heavily in analytics, cloud computing and other technology.

  • The path to 2020 for global insurers

    Our survey of senior finance, accounting and actuarial executives identifies the top challenges and business drivers for global insurers over the next five years.

  • 2014 Global Consumer Insurance Survey

    We explore how stronger customer relationships and optimized cross-channel experiences can help insurers gain a competitive advantage.

  • Building a better retirement world

    In the post-crisis era, how can pension providers and policymakers improve the global retirement system by focusing on customers?

  • Insights into cybersecurity and risk (Part 2)

    The second in our two-part series explores cyber liability insurance and how insurers and reinsurers provide warranties and mitigation as part of risk assessments.

  • European Solvency II survey 2014

    With the Solvency II deadline approaching, European insurers are working toward compliance. See which countries are making solid progress.

Global insurance: vast potential

The global insurance market is remarkably strong, despite continued fallout from the financial crisis. Low interest rates coupled with relatively poor investment returns have impeded growth, but demand for insurance products and services remains high.

We keep you prepared by providing insights into the nuances of your market, as well as global trends putting pressure on the industry.

Stay nimble amid risk and regulation

Waves of global legislation continue to pressure management and absorb precious resources. Combined with the need to innovate in a highly competitive environment, this is causing some insurers to withdraw from long-standing core markets and product lines.

However, insurers are adapting by leveraging technology and developing operating models that are compliant with Solvency II. New business architectures will enable insurers to release better products more quickly and cheaply.

Gain market insight

The balance of power is shifting toward the customer, and distribution models are rapidly evolving. Emerging markets in Latin America, Asia, Africa and Eastern Europe are future battlegrounds that offer big prizes – but only if insurers can get it right.

Success will be achieved with patience, long-term investment and genuine understanding of local dynamics.




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Managing change

EY - David Hollander

David Hollander, Global Insurance Advisory Leader, discusses the key challenges facing insurers.