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EMEIA Financial Services Sustainability Review 2012 - Setting the standard for ethical and responsible behaviors - EY - United Kingdom

EMEIA Financial Services Sustainability Review 2012

Setting the standard for ethical and responsible behaviors

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Acting ethically, openly and honestly is at the heart of our operations, from measuring our environmental footprint to promoting human rights and health and safety.

To ensure that we continue to meet or exceed industry standards for sustainability, we have put in place dedicated corporate responsibility steering groups that convene every two months to guide the development of our community and environment strategies. Our leadership team approves and acts on recommendations provided by the steering groups.

Looking at our carbon footprint

Last year, EMEIA Financial Services undertook its first-ever carbon footprinting exercise as a Sub-Area within EY. The exercise showed that air travel accounts for 54% of our carbon emissions, with an estimated 23,071 tonnes of carbon emissions (the equivalent of 159,704 flights from London to Madrid) released over the past year.

Wherever practical, we intend to cut down on air travel to reduce our carbon emissions.

We are also working to minimize our environmental impact by including sustainability criteria in the design, construction and operation of our buildings, introducing electric vehicles into our fleets and making our events and conferences more environmentally friendly.

We work with organizations such as the United Nations, the World Business Council for Sustainable Development and the World Economic Forum to engage in the broader corporate responsibility agenda, sharing ideas about how businesses in the financial services industry can help tackle environmental challenges.

For example, we regularly provide pro bono advice on sustainable banking – focusing on areas such as microfinance and social return on investment – to clients in the not-for-profit sector.

Through a rigorous approach to managing our own environmental impact, combined with participation in wider social, economic and environmental debates, we aim to set the standard for ethical and responsible behaviors.

Our story so far

We are continually looking for ways to expand our sustainability initiatives, identify clearer corporate responsibility goals and work out how to meet them. We know that change does not happen overnight, but we are proud of how far we have come on our journey.

Here are some of our achievements to date

Here are some of our achievements to date:

Our people

51.9 — average number of hours of training completed per employee
+3.55% — increase of women within our workforce
40,464 — résumés received for new jobs


+15% — projected revenue growth above plan for high-impact entrepreneurs participating in the       Intrapreneur Program
2,494 — hours of not-for-profit services provided through the Intrapreneur Program; 26 projects       with 19 high-impact entrepreneurs across 6 countries
US$3.5m — estimated operational cost per annum of committed collaboration with not-for-profit       organization Endeavor from 2011 to 2015
350 — employees who are part of our internal network of intrapreneurs, donating their time and       skills to work on emerging market business challenges


711 (9.65%) — employees participating in community activities
6,861 — hours volunteered by our employees working in their communities
US$4.05m — cash donated by our business to support not-for-profit efforts


40,331 tonnes — estimated carbon emissions from across our business
US$899 — spend on air travel per head across our business
104 — eco-champions working to reduce the impact of our operations on climate change
14 — office locations that achieved ISO 14001 certification

Business reputation

97% — FS clients who would recommend our services, as reported through our Assessment of       Service Quality (ASQ) program
89% — FS clients satisfied with the quality of our services (28% extremely satisfied)
97% — employees have undertaken ethics and compliance training
80% — procurement-issued agreements that included EY's supplier code of conduct

Awarded to EY

  • Business in the Community (UK), Corporate Responsibility Index: we achieved a platinum ranking for our ongoing commitment to corporate responsibility. We also received three accolades in Business in the Community's Awards for Excellence.
  • NACE Innovation Excellence (Italy), Award for Diversity and Global Initiatives in Recruitment: awarded for our Ernst and Young Italy website and for our initiatives and outreach programs that seek to engage diverse populations.
  • Equality Ministry (Spain), Recognition Award: EY Spain was the only "Big Four" firm to be recognized for its policies to fight against gender discrimination, promote
    work-life balance and support equal opportunities for men and women.
  • Carbon Trust (UK) Carbon Trust Standard: awarded in recognition of our commitment to reducing our carbon emissions year on year.
  • Fleet & Business (Belgium), 2012 Fleet Owner of the Year: we received this award for our support of electric cars. We have electric charging stations for vehicles at 13 offices across EMEIA FS.
  • States of Guernsey (Channel Islands) Keep Guernsey Green Award and States of Jersey Eco-Active Business Accreditation: we received these awards in recognition for our commitment to reducing our environmental impact caused by our technologies, goods, services and day-to-day activities.

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