Beyond 2020: The future of Life, Pensions and Health

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Beyond 2020: skills required for future success in
UK Life, Pensions and Health Insurance

Exploring the future skills requirement of UK Life, Pensions and Health Insurance in 2020 (and beyond) reveals an industry experiencing all sorts of changes in its operating environment. The sector will have to work hard to adjust, and through this, to achieve success.

Working with the Chartered Insurance Institute, we have conducted in-depth research and interviewed a broad cross-section of industry executives as well as EY and other external experts. The insight gathered has been synthesised into a deliberately provocative, but reasoned, point of view. Here, we summarise the forces shaping the industry in 2020 and beyond, what companies should do to compete, and the future skills necessary for success.

A simplified overview of the relationships between the forces, and their effect on companies and individuals, can be examined using this tool.



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