21st March 2013,
ETC St Paul's, London
Customer Operations in Utilities | Customer Operations in Utilities We’re pleased to be lead sponsor Customer Operations in Utilities, 21st March 2013. The utilities sector is adapting to an evolving marketplace, made up of changing demands from customers and regulators, new technology and a challenging economic environment. Smart technology, mobile devices and social media all provide companies with the chance to gain insight from their customers and add value. Customer Operations in Utilities will explore the drivers of change, identify the operational implications of this evolving marketplace, and provide delegates with the tools to make these opportunities a reality. Topics to be discussed include: - Lessons from financial services - the new Energy UK CEO will share her experiences of building trust in banking
- Segmenting customers to gain insight and improve communications
- The social media revolution: the opportunities and risks of new online platforms
- The "beyond-the-meter" market: making the most of smart
- Engaging consumers in energy and water efficiency
- Improving billing operations: accuracy, automation and apps
For further information please contact kcorcoran@uk.ey.com or visit http://marketforce.eu.com/Conferences/power12 Visit Ernst & Young’s UK Energy Hub for further information around all our Energy activity |
