Performance Improvement
Businesses face a range of different challenges, from having to comply with new legislation to re-evaluating costs. And throughout there is the constant need to generate long-term, sustainable growth.
Ernst & Young’s Performance Improvement team provide independent, objective and high-value business advice to the world’s most successful companies. In short, we act as the Board’s trusted advisor.
Combining experienced professionals from Performance Improvement with other disciplines from across the wider Ernst & Young network, our aim is simple – to enable our clients to achieve their potential.
We bring personal experience of working with major organisations to make change happen; to help our clients deliver measurable and sustainable performance improvement in their business.
To achieve potential our clients need a tailored service as much as consistent methodologies. We work to give them the benefit of our broad sector experience, our deep subject matter knowledge and the latest insights from our work worldwide. It’s how we make a difference.
Architects of success: choosing a change leadership team
The failure experienced by many large scale change initiatives is all too familiar. In the rush to deliver a programme on time, 'change management' can become an afterthought, consisting of a hastily conceived communications plan that fails to excite employees. This report argues that an effective leadership team should have a change architect: someone who is aware of both the strategic vision and the practical steps necessary to get there. Download Architects of success 677K, June 2010
Performance: Quarterly business journal
The latest issue of Performance, our quarterly business journal, is now available. In this edition we bring insights to help readers understand change and innovation management, and cover topics such as how to develop a finance function strategy and customer retention. We also analyse stock market returns on innovation, in particular, the market's response to innovation activities. Find out more and order your copy.
Increase revenue from your satisfied customers
It costs as much as six times more to get new customers than to keep an old one. Yet too often companies take their customers for granted or don’t look for opportunities to increase revenue from perfectly satisfied customers. Our report looks at ways to improve the efficiency of your customer retention management (pdf, 388K).
The future of Finance
Amid signs of economic recovery, we suggest in The future of Finance (pdf, 249K) that CFOs establish and implement a holistic framework that identifies weaknesses and potential improvements, and which helps enable Finance to be more effective, lower costs and help deliver more value to the bottom line.
