2012 Americas wealth management study
Balancing growth- and regulatory-related technology spending
Even though improving client service is a key strategic focus, firms are also dealing with near-term challenges related to compliance and regulation.
“We run the risk of regulatory requirements diverting us from client capability. It will have a dilutive impact on the client experience.” – North American respondent serving more than 100,000 clients and with more than US$150b AUM
Firms currently allocate about 22% of their operating budgets and 20% of their strategic budgets to these issues. They expect this level of spending, both operationally and strategically, will remain at similar levels over the next three years.