2012 Americas wealth management study

Balancing growth- and regulatory-related technology spending

  • Share

Even though improving client service is a key strategic focus, firms are also dealing with near-term challenges related to compliance and regulation.

“We run the risk of regulatory requirements diverting us from client capability. It will have a dilutive impact on the client experience.” – North American respondent serving more than 100,000 clients and with more than US$150b AUM

Firms currently allocate about 22% of their operating budgets and 20% of their strategic budgets to these issues. They expect this level of spending, both operationally and strategically, will remain at similar levels over the next three years.

Main challenges

What do you feel are your firm’s major operational challenges over the next three years?

Main challenges ×