Ernst & Young LLP Streamlines Delivery Of Business Tax Compliance And Reporting Services To Enhance Client Experience
New York, 11 June 2013
Enhancing the client experience through technology is the heart of Ernst & Young LLP’s steps to streamline its business tax compliance and reporting services. Working with Thomson Reuters and its ONESOURCE® product, Ernst & Young LLP’s Tax practice has simplified practices to improve how clients can collect, receive, access and use their compliance and reporting information.
Standardization, automation and integration are at the core EYTaxSpace. Powered by Thomson Reuters, EYTaxSpace integrates the data and processes – from first data to final return – in one secure place. The enhanced client experience translates as a simplified data submission process, a coordinated data gathering process on an enterprise-wide basis, and a collaborative environment between client and Ernst & Young LLP with real-time, anytime access to the status of the work being done and a clear snapshot of the client’s tax situation.
“Every good client relationship starts with a good client experience – including ease, efficiency, usefulness and confidence,” said Doug Mastrangeli, Americas Leader of Tax Technology & Tax Technology Services for the global EY organization. “Clients know it’s not just about collecting data, it’s managing the data to make their jobs easier. In providing tax compliance and reporting services to our clients, we aim to leverage the best technology and make those benefits available to them. So when the Ernst & Young LLP design team started working with Thomson Reuters ONESOURCE, our overarching objective was to try to surpass client expectations while enhancing their experience. That’s absolutely what we’ve done.”
With the increased complexity of companies’ compliance and reporting requirements and the need for transparency and collaboration in delivering these services, most companies will need to review and revise their reporting processes and technology. Ernst & Young LLP saw this as a key opportunity to adapt ONESOURCE capabilities to help clients manage those compliance and reporting needs.
“To stay at the top of the industry, EY continually and aggressively focuses on innovation,” says Joe Harpaz, Managing Director for ONESOURCE at Thomson Reuters. “We are pleased they chose us to help them execute on this evolution of their corporate tax compliance and reporting processes.”
“EYTaxSpace is flexible. We appreciate each client experience is unique,” says Carolyn Bailey, Ernst & Young LLP Director of Global Compliance and Reporting services. “We’ve factored in our understanding of the client relationship and of what exceptional client service looks like to tailor and deliver the kind of experience that the traditional compliance customer doesn’t get.”
EY is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 167,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.
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EY refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
This news release has been issued by Ernst & Young LLP, a US client-serving member firm of Ernst & Young Global Limited.