Many view the customer experience in claims as the next level of competitiveness. Insurers seeking to improve their claims operations must answer three critical questions.
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Global insurance: vast potential
"Companies that want to lead the way in the insurance industry need to relook at their strategy and cost effective business models, flexibility of their portfolios and innovation in value adding products. Emerging Markets, including Africa, are receiving increased attention as future industry investment destinations" - Malcolm Rapson, Insurance Sector Leader
The global insurance market is remarkably strong, despite continued fallout from the financial crisis. Low interest rates coupled with relatively poor investment returns have impeded growth, but demand for insurance products and services remains high.
We keep you prepared by providing insights into the nuances of your market, as well as global trends putting pressure on the industry.
Stay nimble amid risk and regulation
Waves of global legislation continue to pressure management and absorb precious resources. Combined with the need to innovate in a highly competitive environment, this is causing some insurers to withdraw from long-standing core markets and product lines.
However, insurers are adapting by leveraging technology and developing operating models that are compliant with Solvency II. New business architectures will enable insurers to release better products more quickly and cheaply.
Gain market insight
The balance of power is shifting toward the customer, and distribution models are rapidly evolving. Emerging markets in Latin America, Asia, Africa and Eastern Europe are future battlegrounds that offer big prizes – but only if insurers can get it right.
Success will be achieved with patience, long-term investment and genuine understanding of local dynamics.
- Regulatory developments
Insurers will need to prepare themselves and adapt their business models for the increased volume and complexity of regulatory developments which will affect the industry significantly over the next five years. Regulations in the form of SAM, and Solvency II in Europe, will have wide-reaching implications for insurers, impacting regulatory balance sheet and capital calculations, product development, governance and reporting requirements and strategy.
- Changing industry landscape
Given the ongoing changes in the industry landscape, companies that can lead the way in strategy and implementation of cost effective business models, flexible porfolios and distribution of innovative value adding products are likely to emerge at the forefront of the industry.
- Customer centricity
Increasingly diverse customer needs, buying behaviours, and product preferences combined with evolving consumer protection initiatives will likely further complicate already elborate business models. Companies that increasingly focus on customer centricity are likely to show most growth.
- Our credentials
- Delivery on a range of solution sets in the sector, including assisting clients in preparing for the implementation of SAM, consideration of risk based capital for both short-term and long-term insurers and reviews of specific new products.
- Adding value through breadth of skills within our actuarial services division which has a deep knowledge of both the short-term and life insurance industry.
- The emergence of emerging markets
The global economy is at a turning point. Fast-growth economies in Asia, the Middle East, Africa, Latin America and Eastern Europe now form almost half of global GDP and, in 2010, they contributed 70% to overall global growth.
These trends are accelerating. By 2050, fast-growth economies are projected to account for 65% of the global economy. In contrast, most developed markets are still struggling to recover after the global recession. For many businesses, their very survival depends on pursuing a growth agenda. This might include expanding into new markets and sectors, finding new ways to innovate or taking new approaches to talent. But there’s one key question that must be answered: how can your insurance business make the most of the many opportunities that exist?