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Optimising benefits from outsourcing and robotic process automation
Achieving costs and service quality optimisation through outsourcing or robotic process automation is not an either/or proposition. The combination of outsourcing and RPA can deliver major benefits to organisations in all industries, often over and above what can be achieved separately through either of these improvement levers. However, a structured approach to evaluating and implementing the opportunity, enabled by the right contractual construct, is required to realise the full potential.
- Outsourcing and RPA complement each other
- Integrating outsourcing and RPA has its challenges
- Outsourcing contracts should drive efficient RPA adoption
- Embedding RPA in the outsourcing lifecycle
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