Operational effectiveness

Financial Services Briefing - Issue 2, 2013

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How to build analytics into the banking and insurance value chains

These articles explores how banks and insurance companies can apply analytics to unlock new areas of value while protecting and optimizing their enterprise.

Banking || Insurance

(Apr 2013, US)
  The customer experience: a strategic differentiator in claims
Innovative insurers are focusing on claims as a crucial aspect of the overall policyholder experience. Learn how to implement claims processes that please your customers.

(May 2013, Global)
  Accelerating market impact: product innovation in commercial insurance
The commercial insurance industry could benefit from leading-edge management practices. This paper looks at the business case for product innovation.

(May 2013, EMEIA)
  Focus on policy systems: a tool for success
How can European general insurers realize the most value from transforming policy administration systems, and what specifically should they be doing?

Bank Governance Leadership Network

(Ongoing series)
  The Bank Governance Leadership Network (BGLN) addresses key issues facing complex global banks. Its primary focus is the non-executive director, but it also engages members of senior management, regulators, and other key stakeholders. ViewPoints aims to capture the essence of the BGLN discussion and associated research. View recent editions.