Operational transformation

Insurance Agenda 2013

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Insurance companies around the globe are refocusing their efforts to improve overall operational efficiency, squeezing costs out of the system without impairing the overall customer service experience.

Our practical industry expertise enables us to assist businesses identify fundamental and lasting improvements in operations. Since the specifics of a firms’ business model and service offerings vary, we explore a spectrum of potential operational efficiencies.

Insurance in a digital world: the time is now


This global publication explores the digital readiness, leadership strength and future digital strategies of over 100 insurance companies.

Please also view our global webcast here.

(Aug 2013)
  Navigating the life insurance storm: How can the retail life industry protect itself against the dual threats of high lapse rates and rising claims?
This publication discusses the fundamental change facing the life insurance industry and the steps insurers should take to navigate this new landscape.

(Aug 2013)
  Global Insurance Internal Audit – Current insights and emerging trends
This report discusses the views of heads of internal audit from 18 prominent insurance organisations across the globe, gauging their views on the challenges facing the internal audit functions on the sector.

(Aug 2013)
  Insurance analytics methodology
In this global publication, we discuss 11 questions executives should consider when building an insurance analytics program which address strategic, operational and cultural factors across the entire business.

(Jun 2013)
  Focus on policy systems: a tool for success
The article considers how insurers can realise the most value from their policy administration systems and, in our view, the necessary steps to get there. Please click here to read more.

(May 2013)
  Key challenges facing the insurance industry - video series
David Hollander, EY’s Global Insurance Advisory Leader, discusses the key challenges and important changes facing our insurance customers.

(Mar 2013)
  How to build analytics into the insurance value chain
This article explores how insurance companies can apply analytics to solve business problems, identify areas of value to better understand the past, control the present and embrace new opportunities in the future.

(Mar 2013)
  Top strategies for Asia-Pacific Life Insurers
This article discusses how the industry has changed, how insurers have responded and what insurers need to do now to improve profitability and achieve growth at both an Asia-Pacific and global level.

(Jan 2013)
  2013 Insurance outlook
EY’s 2013 Insurance Outlook for the Asia-Pacific regionhighlights the challenges and opportunities that insurers across the region regardless of size and footprint will face during 2013.