Health & Human Services

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Today's health & human services sector is facing unprecedented challenges, driven largely by consumer needs and expectations. It demands a combination of leading practices and fresh thinking.  This requires funders and providers of services to innovatively deliver infrastructure, funding, workforce and operating solutions.  

EY's Health & Human Services practice balances insight with innovative global methodologies, tailored to meet the ambitions of companies, government departments and service providers. 

We provide sustainable solutions to reform systems and improve productivity and enhance effectiveness.  In doing so, we deliver insights, build capability and transfer knowledge to help you achieve operational performance efficiencies and improve the patient experience.

Our culture of integrity and transparency is an excellent match with our health clients.  We take a collaborative approach by listening to our clients' needs and expectations, understanding their sector, and sharing our insights and ideas.

A broad range of services to meet your needs

  • Health & services planning
  • Infrastructure
  • Commissioning
  • Change management
  • Organisational transformation
  • Financial review & turnaround
  • Actuarial
  • Health economic analysis
  • Program evaluation
  • eHealth
  • Audit & financial advisory


Health services are currently faced with unprecedented patient demand at a time of global workforce shortages. These shortages are expected to increase significantly over the next 10 years as a large proportion of the workforce retires or elect part time employment. 

The financial impacts of workforce productivity issues are significant. These range from poor deployment of staff, work redesign issues and the high cost of enterprise bargaining agreements.

We offer a multi focussed approach to workforce transformation. This creates a performance based culture that will sustain appropriate levels of patient care at an acceptable cost.

Service Model Reform

Demands on health services are increasing due to technological advances, community expectations, an ageing population and the impact of chronic disease.

This demand largely falls on hospitals, although a significant percentage of hospital admissions could be otherwise managed in the community. Service model redesign offers an opportunity to provide services to more people for the same or a lower cost, and improves patients' quality of life.

By focussing on the patient pathways and hospital substitution strategies, EY assists health service providers in aligning services to improve patient experiences and outcomes, and enhance people's health within the community.


National health expenditure is currently approaching 10% of GDP and is expected to exceed 20% by 2035.  Financial pressure makes it difficult to focus on innovation, however new ways of reducing costs and cost growth must be found.

Our methodology achieves performance improvement through reviewing an organisation's core and non core services and optimises the performance of key services. The process assists staff to implement innovations, achieve efficiency improvement and cost reduction at an early stage in the engagement.