Advisory Services

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Performance Improvement

How do you deliver year-on-year growth?

To reach its potential, your organisation must continuously improve its performance – and sustain that improvement. We have professionals who can help you meet these challenges.

We can help you deliver measurable and sustainable improvement in the performance of your business by focusing on the areas of Finance, Customer, and Supply Chain.


Drawing on our experience and a multidisciplinary approach, we can help your organisation with:

  • Transforming your finance operating model
  • Designing and managing outsourcing, offshoring and shared service center arrangements
  • Sharpening your performance management framework
  • Designing and implementing financial systems
  • Conceiving and implementing enterprise cost management systems

People and organizational change

We can help your organization enhance the value of your workforce. We work with CEOs, leaders and managers to:

  • Create meaningful, sustainable change in the face of complex transformations
  • Deploy knowledge management, culture and people analytics
  • Compete for, and retain, talent and skilled labour in an increasingly global labour market
  • Develop and execute HR processes and systems that directly support business strategies and outcomes
  • Drive innovative workforce solutions


Businesses know that it is essential to attract, retain and grow profitable customer relationships.

Our team of professionals can work with your organisation to help your organisation:

  • Develop and deploy your market and customer strategy
  • Develop and help implement insightful customer analytics that allow you to understand and anticipate customer needs
  • Develop pricing, promotion, channel and product strategies that improve your margin and increase your profits
  • Improve customer service management
  • Improve marketing and sales performance
  • Streamline and accelerate your collections processes

Supply chain

You know that your supply chain has the potential to be a key competitive differentiator. Leading organisations are increasingly looking at improving the performance of their supply chains to deliver reduced cost, increased revenue and most importantly increased shareholder and customer value.

We collaborate with high performing organisations to assist with strategy through to execution, in order to:

  • Provide insight into the health of supply chains by using a robust set of data analytics
  • Transform global supply chains through a cross-disciplinary approach spanning operations, tax and risk
  • Review, improve and assess risk of procurement functions to realise long-term, sustainable benefits
  • Improve supply chains and infrastructure in emerging markets as a powerful catalyst to secure new market share and drive revenue growth
  • Integrate environmental, sustainable and low carbon aspects into end-to-end supply chains
  • Provide sector-specific supply chain insights with our experienced industry supply chain professionals

Underpinning our performance improvement capabilities are our strengths and skills in day-to-day operations, management and strategic decision-making. These skills are concentrated in the four supporting areas of:

  • People and organisational change
  • IT advisory
  • Strategy
  • Program management

Connect with us

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Contact us

  • Darren Gibson
    Global Advisory  People and Organizational Change (P&OC) Leader
    +61 2 9248 4970
  • Steve Koss
    Oceania P&OC Leader
    +61 2 9248 4568
  • Alex Lee
    Malaysia P&OC Leader
    +60 3 7495 8778
  • Dilys Boey
    Singapore P&OC Leader
    +65 6309 6246
  • Darren Gibson
    Korea P&OC Leader
    +61 2 9248 4970
  • Benson Ng
    Greater China P&OC Leader 
    +852 2849 9365


People and Organizational Change

In an era requiring organizations to be agile to spur new growth, the ability to create sustainable change in complex business transformations is critical.