Financial Services Advisory

Performance Improvement

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To reach its potential and achieve year-on-year growth, your organization must continuously improve its performance — and sustain that improvement. We can help you deliver measurable and sustainable improvement in the performance of your business.

Our performance improvement services focus on finance, customer, IT advisory and people and organizational change. Our service capabilities include:


  • Transforming your finance operating model
  • Designing and implementing financial systems
  • Sharpening your performance management framework and management reporting capabilities
  • Conceiving and implementing cost allocation methodologies and enterprise cost management systems
  • Establishing a sustainable data management program
  • Designing and managing outsourcing, offshoring and shared service centre arrangements


  • Developing and deploying your market and customer strategy
  • Assessing customer analytics that help you understand and anticipate customers’ needs
  • Analyzing pricing, promotion, channel and product strategies to improve your margin and increase profits
  • Optimizing customer service management
  • Improving marketing and sales performance
  • Streamlining and accelerating your collections processes

IT Advisory

  • IT transformation
    • Developing IT strategy that aligns IT and business objectives
    • Designing architecture to align business and technology models
    • Sourcing approaches to improve flexibility and efficiency
    • Optimizing of end-to-end processes, internal networks and infrastructure
    • Introducing new technologies (cloud computing, big data, analytics, mobile and social media)
  • Enterprise intelligence
    • Designing information strategy and data management
    • Assessing risk and performance analytics
    • Analyzing business intelligence to build repeatable approaches that can predict their business performance
    • Establishing enterprise performance management to integrate strategic execution, planning and reporting
  • Enabling technology
    • Prototyping and visioning business architecture
    • Optimizing ERP to extract value from existing investments
    • Performing finance transformation focused on regulatory issues, efficiency and risk
    • Implementing supply chain transformation that focuses on improvements in procurement and operations planning
  • Technology risk and security
    • Evaluating information security
    • Implementing governance, risk and compliance (GRC) technology
    • Assessing program risk management
    • Providing IT assurance

People and organizational change

  • Providing HR enablement
  • Assessing and designing organizational structure
  • Enabling change
  • Supporting M&A and transaction activity
  • Assisting in rapid solution development
  • Assessing risk culture