Financial Services Briefing - Issue 2, 2013

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(May 2013, Global)
  Smart Commerce: banks battle for customers at the frontline of digital retail
Discover how Smart Commerce is changing the consumer buying experience and its implications for banks and their customer relationships.

(May 2013, Global)
  The journey toward greater customer centricity
Technology is changing consumer dynamics in the insurance industry. This brings challenges but also many opportunities for customer engagement. We offer next steps.

Focus on the emerging markets

Banking in emerging markets: seizing opportunities, overcoming challenges

Our look at 10 rapid-growth markets reveals substantial optimism as increasing affluence in under-penetrated banking markets drives demand for more financial products and services.

Insights from four rapid-growth markets - video series

Steven Lewis, a Director at EY and the Global Banking & Capital Markets Lead Analyst, spoke with bankers in Indonesia, Malaysia, Turkey and Vietnam to understand their opportunities and challenges.

Hitting the sweet spot: the growth of the middle class in emerging markets

By 2030, three billion people are expected to enter the middle class, mostly in emerging markets. Our report explores the relevant opportunities for businesses across sectors.

Rapid-Growth Markets Forecast: July 2013

Slowing investment rates and an aging population are expected to contribute to a lower trend growth rate in China. Read our forecast for more insights.
See our Emerging Markets Center and Growing Beyond series for more