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Toronto, Canada
As an EY Canada associate partner focused on the telecommunications space, Stuart helps industry players embrace change and reimagine their strategy for the road ahead.
Before joining EY, Stuart built a wealth of experience at the heart of major Canadian telecommunications and financial services organizations for over 25 years. He is a pioneer in the industry with over 12 years of empathy-based customer design experience. Stuart has made his mark by delivering complex, capital-intensive B2C and B2B transformations and cost optimizations. As a business architect, he’s able to connect the dots across people, process and technology capabilities. Stuart built on his knowledge in service design, Lean Sigma Six and agile methodologies to guide clients in designing customer journeys and identifying the kind of process, digital and people improvements that launch tremendous new capabilities.
Stuart holds a Bachelor of Applied Science from the University of Toronto and is certified by the Professional Engineers of Ontario.
How Stuart is building a better working world
“The opportunity of 5G and game-changing connectivity will allow our telecommunications clients to think about their customers’ needs holistically instead of in the silos of the wireless and digital home. At work, I get to play a part in helping telecommunications players explore what those possibilities can mean, and help them transform to deliver on them. That’s something I think helps the world work a little better for us all.”
Quote
“Data allows us to transform customer experiences day over day in ways that will define telco providers for the next generation.”