Study: trust in the workplace

Study highlights: Generation Z values

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EY - Global generations: Very important factors

Our sidebar survey of more than 3,200 Gen Zers shows that the generation shaping the future of the workplace most values employers that provide equal opportunity for pay and promotion, along with opportunities to learn and advance professionally.

Gen Z respondents also indicated that their parents’ work experiences could be powerful influencers in how they trust their future employers. The majority of global (58%) and US (53%) Gen Z respondents reported that their parents’ or guardians’ work experience had a “very or somewhat positive” impact on how much trust they would place in future employers.

Close to one in five US Gen Z respondents (18%) and about one in 10 global respondents (11%) reported that their parents’ work experience had a “very or somewhat negative” impact on how much they would trust future employers.

  • Among the global Gen Z respondents who said their parents’ work experience had a negative impact on them, the top factors cited for why they felt this way were that their parent/guardian: hasn’t had a good raise in years, dislikes or doesn’t trust their boss, doesn’t like their job, dislikes or doesn’t trust their colleagues and dislikes or doesn’t trust top executives at the company.
  • The top five “very important” factors for placing trust in a boss for Gen Z were: “treats me with respect,” “behaves ethically,” “fairly compensates and promotes people of all differences (such as gender, country of origin and thinking style),” “communicates openly/transparently” and “makes wise business decisions.”
  • Gen Z women are more likely than their male counterparts to consider inclusiveness as a “very important” factor in trusting a boss (63% and 47%, respectively). Additionally, a larger percentage of Gen Z women (70%) cite “fairly compensates and promotes people of all differences” as a “very important” trust factor in a boss versus Gen Z men (57%).
  • When asked who they would trust “when making an employment decision for your future full-time jobs,” Gen Zers said they were “very likely” to trust their “mother” (58%) followed closely by their “father” (53%).
  • Mothers made the top five influencers for Gen Z regarding future employment decisions in all eight countries.

EY - Global generations: Types of employers