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Retail is going through unprecedented revolution – how will you transform your business at the scale, depth and pace that success now demands?

How will retail survive the shopping revolution?

Perspectives

EY - Buy loyalty? Build loyalty?

Buy loyalty? Build loyalty?

It’s never been a better time to be a consumer, but with the balance of power tipping, it’s a challenge for retailers. With choice in abundance, customers are fickle and demanding, and loyalty is scarce.

Retailers are having to rethink how they keep their customers coming back for more. Transactional based promotions and discounts are no longer enough, building a more two-way relationship is becoming critical.

 

Perspectives