Insights for your business
| The future of claims |
Shifting customer priorities, technological advances, demographic changes and other external business drivers are reshaping claims organizations. The future of claims includes leaner, higher-skilled, more proactive and analytical operations - but how will claims leaders make this vision a reality?
| Disrupt or be disrupted: 2016 Sensor Data Survey |
Insurers who move quickly to leverage new data sources, such as wearable tech and sensors, gain enormous potential to disrupt their competition.
| Claims transformation: riding the wave to sustainable results |
Many view the customer experience in claims as the next level of competitiveness. Insurers seeking to improve their claims operations must answer three critical questions.
| Does your firm need a claims leakage study? |
A leakage study enhances a claims quality assurance audit with a measurement of financial leakage over a large, random sample of files, which is then extrapolated to provide an indication of the financial impact to the organization.
| Driving success in a changing claims landscape |
In-depth interviews with senior claims executives highlight a number of critical areas of focus for claims organizations. This paper also provides key recommendations that forward-thinking market leaders can adopt to build a foundation for future success.
| Insurance industry trends: claims transformation |
The potential complexity in claims will result in more sophisticated management systems than in the past and will require integrated, multichannel, flexible and rules-based processes.
| Increasing employee engagement during major change |
This case study tells the story of a property and casualty carrier who accomplished a very rare feat: actually boosting employee satisfaction and engagement during a time of significant change.