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EY - The future of claims   The future of claims

Shifting customer priorities, technological advances, demographic changes and other external business drivers are reshaping claims organizations. The future of claims includes leaner, higher-skilled, more proactive and analytical operations - but how will claims leaders make this vision a reality?


EY - Disrupt or be disrupted: 2016 Sensor Data Survey   Disrupt or be disrupted: 2016 Sensor Data Survey

Insurers who move quickly to leverage new data sources, such as wearable tech and sensors, gain enormous potential to disrupt their competition.


EY - Claims transformation: riding the wave to sustainable results   Claims transformation: riding the wave to sustainable results

Many view the customer experience in claims as the next level of competitiveness. Insurers seeking to improve their claims operations must answer three critical questions.


EY - Does your firm need a claims leakage study?   Does your firm need a claims leakage study?

A leakage study enhances a claims quality assurance audit with a measurement of financial leakage over a large, random sample of files, which is then extrapolated to provide an indication of the financial impact to the organization.


EY - Driving success in a changing claims landscape   Driving success in a changing claims landscape

In-depth interviews with senior claims executives highlight a number of critical areas of focus for claims organizations. This paper also provides key recommendations that forward-thinking market leaders can adopt to build a foundation for future success.


EY - Insurance industry trends: claims transformation   Insurance industry trends: claims transformation

The potential complexity in claims will result in more sophisticated management systems than in the past and will require integrated, multichannel, flexible and rules-based processes.


EY -  Increasing employee engagement during major change   Increasing employee engagement during major change

This case study tells the story of a property and casualty carrier who accomplished a very rare feat: actually boosting employee satisfaction and engagement during a time of significant change.