Your customer, your growth
Insights into your customer
| The insurance agent of the future |
Our survey of 530 P&C and life insurance agents analyzes industry trends, including how the agent’s role might evolve in the next few years.
| The value of purpose |
In the “new normal” of constant change, insurers must rethink their purpose. Learn how insurance companies can drive successful transformation through a higher-order approach.
| Introducing ‘Pay How You Drive’ (PHYD) insurance |
Learn how connected cars and vehicles that take over certain driving functions lead to insurance products that proactively encourage and reward better driving behavior.
| Beyond the agency portal |
Many property and casualty carriers are quietly turning to traditional distribution networks of agents and brokers to provide critical data and tools to producers.
| Disrupt or be disrupted: 2016 Sensor Data Survey |
Insurers who move quickly to leverage new data sources, such as wearable tech and sensors, gain enormous potential to disrupt their competition.
| Life insurance distribution at a crossroads |
Shifting demographics and new technologies are forcing life insurers to rethink their product mix, purchasing channels and the role of insurance agents.
| Insight-driven advisor sales |
Analytics and customer experience management tools give advisors actionable insights about customer needs. See an example of how this can dramatically improve customer relationships.
| Consumerization and the digital enterprise |
Most insurers have high digital ambitions, but there has been a significant gap between investments made and transformation achieved. We explore what needs to change.
| What are insurance companies concerned about? |
Bernhard Klein Wassink, EY Global Insurance Customer & Growth Solution Leader, discusses three key takeaways for management from our 2014 Global Consumer Insurance Survey.
| Retirement services providers get money in motion |
Watch this short video to learn more about growing, deepening and retaining customer relationships using a four-part strategy.
| Simplifying customer communication |
How can insurers deliver a simplified customer experience by improving their communication and streamlining data collection?
| Digital strategies for life insurers |
Effectively leveraging digital innovation can allow life insurance companies to reduce customer service costs while increasing both customer satisfaction and retention.
| 2014 Global Consumer Insurance Survey |
Learn why and how insurers must engage their customers in new ways with new value propositions.
| Mobile technology in insurance |
Insurers are embracing mobile technology as a key part of their business strategies. In this paper, we address benchmark parameters to measure the impact of mobility.