Australian innovation: better outcomes for citizens

  • Share

Lucille Halloran
EY Oceania Government and Public Sector Leader

Operating under tight fiscal constraints, and with citizen expectations of seamless digital delivery at an all-time high, public sector innovation has never been more important.

This is why EY supports the Institute of Public Administration Australia (IPAA) Public Sector Innovation Awards, which recognize and celebrate the innovative work that occurs within the public service across the Commonwealth and Australian Capital Territory governments.

The event provides a platform to share and showcase new ideas, with the goal of encouraging others to adopt more innovative approaches to public administration.

In 2017, the awards clearly demonstrate how public sector innovation leads to better outcomes for citizens. The five winners showcase the digital transformation sweeping Australia’s public sector, from digitized internal operations that deliver better value to taxpayers, to client-facing digital services that are being eagerly embraced by users. The categories and winners are:

Working toward becoming a truly transformative agency, the Department of Finance has challenged its staff to think differently and allowed them to build, test and refine new processes and products. By leveraging capability, mobility, new technology and design thinking every day, the department is changing – inside and out.

“ON, powered by CSIRO” is the only national accelerator custom designed for publicly funded research teams with a laser focus on helping them to develop the entrepreneurial skills and capacity to convert their great science and technology research into real-world outcomes – at pace.

The development of an innovative online briefing system has transformed the way the department briefs ministers, breaking down barriers to collaboration by allowing ministers and their advisers to get information, ask questions and receive answers in real time.

The ACT became the first Australian jurisdiction to use a reverse auction process to provide guaranteed revenue and certainty for generators. The process provides financial security to renewable electricity generators to ensure projects are highly bankable and delivery risks are well managed.

MARS is the first fully online system for ensuring incoming vessels meet biosecurity regulations to minimize the risk of pests and diseases entering Australia. This innovative system has been widely embraced by the international shipping industry.

EY has interviewed the five winners to find out how they have driven successful innovation in the public sector. Click here to read the interviews.

Learn more about the 2017 IPAA Public Sector Innovation Awards.