Accelerating growth

Customer

The EY 7 Drivers of Growth

  • Share

From the outset, leading companies make customers their focal point. They understand that by putting customers’ needs and desires first, they can achieve a competitive advantage.

They know all about their customers — who they are, what they want and when they want it — and they know that building customer loyalty goes hand in hand with long-term sustainable growth.

Even after becoming market leaders, these companies are constantly thinking about how to keep engaging and delighting their customers in all of their markets.

Using persistence to break into a supply base

EY - Using persistence to break into a supply base

3:00

Linda Hasenfratz, CEO of Linamar Corporation, reveals the key to customer retention.

Learn to think like your
customers

EY - Learn to think like your customers

2:24

Lars Nielsen, Co-founder of Sitecore, discusses the importance of understanding customers across all touch points to deliver an exceptional customer experience.