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"Our organisation’s knowledge is the totality of the information and understanding contained within. It includes the learning and experience of professionals, the concepts and methods of our professional disciplines, our sales and marketing information, our industry analysis and benchmarks, and the knowledge acquired from the outside world. On top of all that, yet perhaps most important, it includes the deliverables and solutions the business creates that provide value to clients." by Geoff Trotter, Partner / CKO - China & Far East Area.
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Knowledge Management: The EY Differentiator
"Would you rather have just one person's brainpower or the collective knowledge of a whole team of people working on solutions for your needs?"
Ernst & Young is recognised as a leader in knowledge management, which means that our professionals leverage the knowledge and insight of their 100,000 colleagues globally every day, whether in the office, on the road, or at client sites. Our knowledge sharing environment and the resources it offers provide E&Y professionals with a competitive edge—we have access to the business news, analysis, benchmarks, methodologies, plans and work papers, and intelligence that we need to understand our clients and their businesses so we can deliver the most efficient, innovative solutions time after time.Global, firmwide knowledge sharing practices are enabled by a network of local Centers for Business Knowledge (CBK). The CBK China ensures that Hong Kong and China professionals have the resources they need to apply the experience and thought leadership of their colleagues and industry leaders throughout the world.
The way knowledge resources are managed in any organisation plays a key role in distinguishing the leaders from the followers in today's competitive economy. At Ernst & Young we make sure that delivering a knowledge-rich service to our clients is at the core of our business by providing every client team with the resources and infrastructure they need to find and share knowledge easily.
In addition, the CBK enhances Ernst & Young’s industry leadership in providing critical knowledge and information services to our management and client-serving professionals.
Our expertise in knowledge management has been recognised by a number of other organisations; recent awards include:
Recognised as a Global Knowledge Leader, Again
The KNOW Network has named Ernst & Young a Most Admired Knowledge Enterprise (MAKE 2005) award winner for the eighth year in a row. Our firm is recognised for developing knowledge leaders, creating an environment for collaborative enterprise knowledge sharing, and focusing on customer knowledge. (MAKE is a service mark of Teleos.)
Award for Knowledge Management Capabilities
Ernst & Young has been named a Web Business 50/50 Award winner by CIO magazine in recognition of the firm's technological innovation in empowering its employees in today’s information-based economy.
Knowledge Management
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