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Telecom advisory services

Most operators are looking to solve two key challenges:  - improving business performance and cost reduction. This dual objective can deliver significant benefits and position the organisation to emerge from the downturn with a stronger,  more secure and competitive profile.

Whether the focus is on transforming the business or on sustaining performance and building on achievements, we help our clients improve the performance and effectiveness by examining everything from network management and business processes, to future directions and opportunities for growth.

Performance Improvement 
We offer services to help clients improve their performance, utilising our finance, supply chain and customer skills and - supported by our capabilities in program management, strategic direction, people and organisation and IT Advisory.

We also provide specific advice relating to issues facing telecoms clients:

  • Business planning and decision support for major capital expenditure
  • Cash and working capital management
  • Cost-efficiency
  • Customer profitability and retention
  • Network efficiencies
  • Network outsourcing
  • Regulatory
  • Supply chain

Our risk services include a range of integrated risk offerings such as strategic, outsourcing and industry-focused operational assistance that deliver value through our “assess, improve and monitor” risk framework.

We provide highly customised risk advisory services to our telecommunications clients, including:

  • Revenue assurance
  • Customer lifecycle lab (independent audit of the customer’s experience)
  • Enterprise risk management
  • Fixed asset management

IT risk and assurance
Our IT risk and assurance professionals help organisations address the challenge of managing IT risks in a way that is in line with their business strategy.

We offer tailored services, covering IT risk assessment and management, security and privacy through to review of controls over specific enterprise resource planning (ERP) systems and third parties. We identify the right way to work with our clients and offer services via independent, outsourced or teaming arrangements, to supplement internal functions or provide objective guidance and challenges.

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Stay connected with us through social media, email alerts or webcasts. Or download our EY Insights app for mobile devices.


Jonathan Dharmapalan discusses what's in store for smartphones, tablets and other new technologies with the BBC at CommunicAsia2011.

Jonathan Dharmapalan discusses what's in store for smartphones, tablets and other new technologies with the BBC at CommunicAsia2011.

CNBC video: Telco operators must adapt to consumer demands


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