Banks are under intense pressure to master the customer experience. Our Global Consumer Banking Survey explores how to thrive in the new landscape.
Customer experience: innovate like a FinTech
Understanding is the key to customer loyalty
Global Banking Outlook 2017
Front-office control functions
Five tips for quality customer engagement
Mapping the future of financial services
European IFRS banking conference, November 2016
Capital Markets: building the investment bank of the future
Banks halfway into a 15-year risk transformation
Guiding an industry in transition
Amid significant global regulatory reform, banks and securities firms are faced with numerous challenges and sweeping changes. How should banks' operating models evolve? Where are the greatest opportunities for growth? What is the most effective way to raise and manage capital?
These are some of the questions banks are wrestling with as they seek to comply with new regulations while meeting the expectations of customers and shareholders for service, transparency and return-on-investment.
We provide guidance in these key areas:
- Financial regulatory reform
Global financial regulatory reform is daunting in its breadth and complexity. Our global network of advisory professionals offers an integration of regulatory and technical skills that sets us apart in advising and helping clients to achieve compliance and growth.
- Banking performance improvement
Who's responsible for setting risk appetite? What role does the board play? Find out how risk governance at banks is evolving.
Global banks adapt to uncertain economics and regulations
Members of the Bank Governance Leadership Network agree that better dialogue among senior supervisors, C-suite executives and directors is essential. Read about other approaches.
Implications of Eurozone crisis
What issues are complex global banks considering in their response to the Eurozone crisis? Tapestry Network's ViewPoints whitepaper summarizes the discussions from non-executive bank directors.
Bank directors discuss industry challenges
Members of the Bank Governance Leadership Network share their perspectives on new regulatory regimes and the implications for large global banks.
The changing shape of European banking regulation
New regulatory structures are emerging to better oversee financial institutions and system-wide risks across Europe. Non-executive directors from leading global banks discuss the implications.
- Growth in banking
With tightened margins and an uncertain landscape, where will banks turn for new growth? We point out the progress and pitfalls of redefining their business.
Transforming banking: Global Banking Outlook 2015
Global megatrends, stakeholder pressure and lackluster economic growth will drive both evolution and revolution for banks over the next decade.
How well do you know your banking customers?
Our Global Consumer Banking Survey 2014 delves deep into the customer experience to uncover what people truly want from their banking providers.
Transforming banks, redefining banking
Our Global banking outlook 2014-15 identifies five unstoppable forces remaking the industry and four responses banks are using to manage the changes.
The upside of compliance
Savvy firms use compliance requirements as an opportunity to better understand their customers and drive new revenue, says EY's Steven Lewis in Retail Banker International.
Global financial services transaction monitor
In the first half of 2013, transaction activity continued to decline, with both deal volumes and disclosed value at their lowest level since 2010.
Banking in emerging markets
Our look at 10 rapid-growth markets (RGMs) reveals substantial optimism as increasing affluence in under-penetrated banking markets drives demand for more financial products and services.
Insights from four rapid-growth markets (video series)
Steven Lewis, a Director at EY and the Global Banking & Capital Markets Lead Analyst, spoke with bankers in Indonesia, Malaysia, Turkey and Vietnam to understand their opportunities and challenges.
Global banking outlook 2013-2014
Our forecast examines 10 key issues facing banks in the coming years, including new pricing models, technology challenges and the importance of reputation.