Utility companies facing ever increasing regulatory burden, look to rapid growth markets to mitigate risk

  • Share
View the online version
Download the PDF
  • Shift in thinking as traditional power and utility business models under threat
  • Unprecedented regulatory and infrastructure investment requirements remain major concerns for industry
  • Opportunities dominated by rapid growth markets, but acquisitions, alliances and ancillary services also key areas of interest

London, 23 April 2013. The traditional business model of utility companies is under threat, with a new approach needed to ensure future success according to Business Pulse: Exploring the dual perspectives of the top 10 risks and opportunities in 2013 and beyond, a new report launched by EY.

The report, the latest in a series started in 2008, is based on a survey of senior executives from 110 power and utility (P&U) companies from 20 countries. It highlights that the most significant risks and opportunities facing the sector span four broad themes – compliance and stakeholder confidence, economic volatility, business model evolution and operational challenges.

Tightening regulation weighing heavily on utilities looking to court consumers
Since the last report in 2011, the risk surrounding the cost and accessibility of capital has eased while regulation and compliance obligations are now considered the sector’s biggest concern. The highest priority risk for the executives interviewed is the fast-paced change of regulatory and compliance criteria, which is expected to only increase in significance.

Commenting on the report’s findings, Randall Miller, EY’s Global Risk Leader says: “A shift in thinking is evident in this year’s report, with compliance and regulations topping the list of risks, up from second place in 2011. While governments and regulators continue to pursue low-carbon generation and energy efficiency, consumers are becoming increasingly price sensitive, creating a conflict of stakeholder interest for P&U companies.”

The consumer is at the heart of the complex relationship between utilities, regulators and policy-makers. With electricity prices expected to increase, it is those utilities that make the most of smart technology to shape how they interact with consumers that are likely to capitalize on the opportunities available to shift public perception of the industry.

Economic volatility: the new normal
As the global financial downturn continues, the perceived risk from economic volatility, while significant, is now more accepted among utilities. Commodity price volatility, such as the recent liquefied natural gas price fluctuations, and access to competitively priced long-term fuel supplies are identified by P&U executives as the second biggest risk to the industry.

Managing the fallout of this economic uncertainty threatens to drive up costs for utilities at a time when investment demands are substantial and growing. However, those companies investing outside their domestic territory, in high-growth geographies such as China and Latin America, may be able to partially offset such risks.

Andrea Paliani, EY’s Global Power & Utilities Advisory Leader comments: “Utilities have large capital investment needs and long term planning horizons and so uncertainties associated with energy and climate policy, regulatory developments and commodity markets all add exposure and cost to any investment plan. However, growth via the increasing energy demand in rapid growth markets presents opportunities for both local and overseas P&U companies.” 

Business model evolution: striving for innovation
As the utilities sector transforms, so too must its traditional business model of supplying, metering and billing; towards one that is capable of adapting to constantly changing stakeholder requirements. While the nature of this transformation varies among markets, there is a clear shift from a focus purely on selling energy to consumers, to selling energy efficiency or home services.

Paliani adds: “New entrants are expected in competitive retail supply markets and to protect future revenue, existing utilities must rethink their business model. In mature markets, with flat or declining demand, opportunities exist in new developments such as smart technology and new distribution solutions. These will offer additional revenue streams and acquiring or developing capabilities in areas such as data analytics will provide a catalyst for new customer solutions and help drive operational improvements.”

Operational challenges: large scale and high risk
Securing investment and delivering large capital projects will be a key challenge for all utilities as the infrastructure investment needs of these companies are unprecedented. Completing these projects safely, on time and on budget will see companies compete in a fierce battle for in-demand resources and skills. At the same time, P&U businesses must also ensure their approach to managing aging infrastructure – and related asset failure risk – is adequate.

Political intervention through energy policy changes is also a significant risk, given its potential impact on operations, even in markets previously considered stable and transparent. Since political intervention in utility operations is expected to continue as energy policy evolves it is increasingly important that utilities make the commitment not only to educate consumers about the impact of policy changes but also to build trust.

When looking towards the operational opportunities, integrating distributed energy resources and improving the on- and off-shore wind supply chain offer real opportunities for utilities to mitigate the risks of these operational challenges.

The resourceful and resilient will survive
Looking ahead to what the P&U companies of the future may look like, Paliani concludes:

“Thriving in a volatile environment is not easy, but companies that do so share several characteristics. They are more outward looking and focused on the market, they respond smartly – and quickly – to change, they understand what drives cost and value, and they engage closely with stakeholders. While utilities face the prospect of value erosion in some areas, a robust forward view recognizes that these risks, as well as opportunities, are essential to future success.”

Top ten risks and opportunities 2013


Risk 2013


Opportunity 2013


Compliance and regulations



Rising rapid growth markets’ energy demand


Commodity price volatility and access

to competitively priced long-term fuel supplies



Acquisitions or alliances to gain new



Political intervention in power and utilities

(P&U) markets


Growth in energy and ancillary services




Uncertainty in climate policy and carbon



Enhancing relationships with external

regulatory and compliance bodies



Significant shifts in the cost and

accessibility of capital


Improving public perceptions



Capital project execution


Increased focus on investor relations programs and communications



Economic shocks and resulting short-term

energy demand shocks



Integration of distributed energy resources


War for talent



Increased investment in generation

capacity and delivery infrastructure in

rapid growth markets



Aging generation and network




Rising energy innovation in rapid growth markets


Managing planning and public acceptance


Improving onshore and offshore wind

supply chain efficiency

About EY
EY is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 167,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential. 

EY expands its services and resources in accordance with clients' needs throughout the CIS. 4,500 professionals work at 19 offices in Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Kazan, Krasnodar, Togliatti, Vladivostok, Yuzhno-Sakhalinsk, Almaty, Astana, Atyrau, Baku, Kyiv, Donetsk, Tashkent, Tbilisi, Yerevan, and Minsk. 

For more information, please visit: www.ey.com

EY refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.