The better the question. The better the answer. The better the world works. У вас есть вопрос? У нас есть ответ. Решая сложные задачи бизнеса, мы улучшаем мир. У вас є запитання? У нас є відповідь. Вирішуючи складні завдання бізнесу, ми змінюємо світ на краще. Meilleure la question, meilleure la réponse. Pour un monde meilleur. 問題越好。答案越好。商業世界越美好。 问题越好。答案越好。商业世界越美好。

Building a better working world

EY Ukraine sustainability report 2015-2016

At EY, we are committed to building a better working world — with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration.

We want to build a better working world through our own actions and by engaging with like-minded organizations and individuals. United Nations Sustainable Development Goals (SDGs) have given us a common language to describe challenges faced by the world and a framework for collaboration.

In 2016 we celebrated 25 years of EY in Ukraine. The same year, Ukraine celebrated the 25th anniversary of its independence. We appreciate the trust of our customers and other stakeholders and understand the responsibility bestowed by leadership in the professional services market.

Our work largely depends on country economy, and in the recent years we have been living through the challenging times. We had to adjust our business and our team to stay flexible in the new reality.

Read more
EY - Alexei Kredisov
Alexei Kredisov
Country Managing Partner, EY Ukraine

EY at a glance

EY is a global leader in assurance, tax & legal services, transaction support and advisory services. EY today is an international organization with offices in more than 700 cities in 150 countries. Our 231,000 employees are united by our shared values and our high standards of quality.

In Ukraine, EY is a private limited liability company and is a member firm of Ernst & Young Global Limited, a UK company limited by guarantee.

Vision 2020 sets out how we can be the leading global professional services organization by 2020. It includes our purpose, ambition, strategy and positioning.

EY Ukraine sustainability report 2015-2016
EY Ukraine sustainability report 2015-2016
EY Ukraine sustainability report 2015-2016

EY Ukraine 2015-2016 highlights

Continuous trust in a period of change

Increasing trust and confidence in business is fundamental to our purpose of building a better working world. We believe that every audit, every tax return, and every interaction with a client or colleague is an opportunity for our people to demonstrate our commitment to responsible business practices.

In 2016 EY celebrated its 25th anniversary of doing business in Ukraine – a new milestone along the road of continuing practice growth to keep delivering exceptional client services.

  • #1 audit company in Ukraine in 2016 in TOP 100. 500 largest companies in the business services market of Ukraine compiled by Delo.ua (Ekonomika Communication Hub).
  • Transfer Pricing Firm of the Year award at the prestigious annual European Tax Awards 2016, judged by the International Tax Review.
  • The Legal 500 Series recommended EY Law as one of the strongest practices in Ukraine in 2015 (the firm was placed among the top Corporate and M&A law firms).
  • Our Tax & Law practice won the National Tax Firm of the Year award at the annual European Tax Awards in 2015.
  • Winner in the Corporate volunteering in Ukraine 2014-2015 contest in the "Improving quality of life" and "Education" categories, organized by the East Europe Foundation in partnership with the Global Compact Network Ukraine and the Ukrainian Philanthropists Forum.

Supporting our clients and marketplace

Our services

Our services reflect the vital role our profession plays in serving the public interest, for example, by providing assurance services to investors in respect of companies’ financial statements. We are asking and answering the toughest questions facing business leadership so that they can thrive through digital disruption, drive growth, and build a better working world. To help our clients improve and grow, optimize their operations we take an integrated approach spanning our four service lines.

Revenue by Service Line, mln USD

2015

2016

Assurance

10

9

Advisory

3

2

TAS

4

4

TAX

9

7

  • Learn more about our services and how they help to build a better working world for client

Client data security

EY knows that the trust our clients place in us is vital. We are committed to protecting information assets, personal data and client information. We believe that a solid data privacy and information security program is an essential component of a leading professional services organization.

During 2015-2016 in EY Ukraine we had 0 cases of data security breaches.

During this period our employees attended the following training sessions on the topic:

Annual courses*

Attendants

Data Privacy

100% of personnel of EY Ukraine

Anti-Bribery course

100% of client serving staff, all Service Lines

Audit Advanced Program

100% of newly-promoted assurance seniors

Audit Quality Executive Event

100% of assurance managers and above

Fraud Awareness workshop

100% of assurance seniors

New Managers Program

100% of newly-promoted managers, all Service Lines

New Senior Managers Program

100% of newly-promoted senior managers, all Service Lines

Regulatory and Risk Update workshop

100% of assurance seniors through partners

Risk Management Briefing

100% of assurance seniors through partners

New Senior Program

100% of newly-promoted seniors

Anti-Money Laundering

100% of assurance staff

* data privacy protection is a topic for either the whole course or one of the modules

Client satisfaction survey

Our Assessment of Service Quality (ASQ) program is a leading practice in account relationship management. According to the ASQ 2016 results, 9 out of 10 clients would recommend EY Ukraine to colleagues and friends. The results of the ASQ surveys are passed on to the client partner and a respective action plan is developed for each case.

Working for the country

At EY Ukraine we are living through massive changes together with the whole country. EY senior specialists are spending significant time on providing expertise where they can add value to facilitate reforms in Ukraine, and some of our projects are performed on a pro bono basis. Here are some examples of projects during 2015-2016:

  • The EY Ukraine Climate Change and Sustainability Services team was involved in the Global Extractive Industries Transparency Initiative and prepared the first report for extractive industry enterprises in Ukraine, for 2013. This is an important step in increasing transparency and accountability in the extractive industry in the country
  • EY Tax specialists participated in the drafting of tax legislation during 2014-2016, adding the voice of the business community to the agenda
  • The EY Tax group provided significant support in the drafting of legislation to support charity text messages in Ukraine
  • The EY TAS team has been assigned to supervise EU4business projects in Ukraine. These are projects financed by the European Union and implemented by various international financial institutions, such as the EBRD, EIB, KfW, etc. These projects are focused on supporting and growing small and medium-sized enterprises that have potential to contribute significantly to job creation and drive economic growth in the country.

Our participation in business development events

We actively participate in open business events and sometimes initiate them. EY experts gladly share their expertise and the latest updates in the profession with colleagues in the market. During 2015-2016 we conducted over 80 events on current business matters, including CSR, investment, taxation, transfer pricing, people management, labor market trends in different industries, banking regulation, corporate governance, legal aspects of doing business in Ukraine, IT risks for banks, healthcare reform, etc.

Investing in our people

EY’s vibrant corporate culture is the result of decades of investment in leveraging the diversity of our people. Whenever people join EY and however long they stay we aim to give them an exceptional experience that lasts a lifetime. We strive to create a flexible, inclusive, engaging environment where people can build rewarding careers and develop as leaders.

We want our people to receive compensation that is internally fair and externally competitive. We apply the competitive salary ranges for all positions which are regularly reviewed to reflect the changing economic and labor market conditions. Being a pay-for-performance organization, we have introduced a range of performance-based bonus programs, including the sales incentive program for managers and senior managers to remunerate their individual sales efforts.

Learning and development for our people

Helping EY people to learn, develop and lead is fundamental to creating value for our staff and our clients. During the reporting period each employee in EY Ukraine spent 42 hours per year in training on average, while client supporting personnel spent 52 hours. 170 client serving staff have obtained or are in the process of obtaining professional certificates such as ACCA, CPA, CFA, CISA, DipIFR, PMP, and others. In total, 41,000 hours were spent on study during the last two years.

Listening to our people

We use many different channels to encourage input from our people. This helps us understand what we are doing well and where we have opportunities to make things better. These channels are regular surveys, office-wide meetings, People Board, and counselling.

The People Board serves as a trusted platform to resolve people issues related to wellness & office management, learning & development, or people policies. Each service line delegates its representatives from Advanced Staff rank and higher to the People Board on a pro rata basis. This committee has a mission not only to introduce managerial decisions to colleagues, but also to increase people's involvement in the decision-making processes in the company.

The People Board responds to all initiatives, but only the best and most popular ones are implemented. In 2016, for instance, fifteen initiatives were successfully implemented, bringing more comfort and creativity to office life.

Looking after health and well-being

We invest in a range of resources to help our people look after their long-term physical and emotional health. Thus, we provide medical insurance and organize Health Days – doctor checks and massage in the office. 100% of employees who passed the probation period were insured (with the exception of contractors), 33% took part in Health Days, and 60 people used the option of massage therapy sessions in the office. We also offer Wellness program initiatives for employees and family members, including sporting activities, hobby clubs and family events. Wellness initiatives are popular among employees, with an average rate of involvement of 1.7 events per employee during the reporting period.

Supporting our communities

Making a positive difference in the community is not a side activity. We target the areas where we believe we can make the greatest impact – areas where the needs of society intersect with the distinctive capabilities of our people and our organization: education programs for the next generation, developing responsible business and entrepreneurship, environmental initiatives, charity programs for deprived youth.

Supporting the next generation

Young people are the leaders of tomorrow. We continue to expand our efforts to increase their access to quality education and work experience. In Ukraine, our major programs for youth are EY University, Young generation of financial executives, Tax & Law School, workshops run by EY professionals, and various case competitions and challenges. In addition, EY supports youth organizations and contests aimed at developing both hard and soft skills among the young generation and growing future leaders, such as AIESEC, Enactus, ESTIEM, East West Business, CFA Institute Research Challenge, Case Champ: Student League, etc. We also support deprived youth through our Scholarship program, social internships, and educational modules in orphanages.

Driving entrepreneurship

We continue to provide our support to entrepreneurs as the driving force of any economy. We share our expertise with technology startups (VDNG Tech residents and other), social entrepreneurs (e.g. the PACT Respond project, Pizza Veterano, etc.) and serve as mentors to student teams in the Enactus program.

Helping those in need

We continue to provide our long-term systematic support to vulnerable members of society: orphans, kids with diseases, and people with special needs.

We have established strong partnerships with charity organisations, such as Pryyately Ditey Charity Fund, Edinstvennaya Charity Foundation, all-Ukrainian charitable organisation Down Syndrome and others.

Managing our impact on the environment

We continue to address our heaviest environmental impact: office paper use and business travel. We measure our progress and invest in informational campaigns for our people. We also contribute to the development of environmental organizations in Ukraine such as the WWF, FSC, and Mizhrichynsky regional landscape park, providing consultancy, volunteer work or financial aid. Our impact in the reporting period is decreased (except for air travel) which is mainly conditioned by business slow-down.

About this report

EY Ukraine hereby presents its 6th sustainability report.

This report covers two fiscal years, from 1 July 2014 to 30 June 2016.

Year 2015 in this report means fiscal year from July 1, 2014 to June 30, 2015; year 2016 in this report means fiscal year from July 1, 2015 till June 30, 2016. EY Ukraine is committed to reporting on a biennial basis on sustainability issues.

This report is prepared in accordance with Global Reporting Initiative (GRI) G4 (Core) Sustainability reporting guidelines. EY Ukraine Climate Change and Sustainability Services team was engaged to provide advice on preparing this report. It has not been assured by an external auditor.

Materiality analysis

EY Ukraine sustainability report 2015-2016

To determine the materiality of sustainability-related issues, we conducted a materiality survey among EY Ukraine stakeholders, including its partners, employees, interns, alumni, clients, non-governmental organizations, suppliers, and the media, 70 respondents in total.

Following our survey, this report is focused on the most material aspects of the company’s activities:

Marketplace – the value generated by the company; the company’s approach to client confidence; and the results of the client satisfaction survey

People – the company’s approach to employees’ opportunities to learn and develop; employee engagement index; employees’ health and safety; possible cases of discrimination, freedom of association right violation, child or forced labor

Community – the company’s investments in the community

Environment (included by EY CR team judgement) – the company’s approach to resource consumption; eco-friendly procedures

EY Ukraine sustainability report 2015 – 2016

Contacts

For comments or questions please contact

Natalia Telenkova
Head of EY Ukraine CR committee
Tel: +38 044 4903000
Email: Natalia.Telenkova@ua.ey.com.